This is a multi-award, county-based statewide contract for janitorial services, allowing eligible entities to solicit quotes and engage vendors of various sizes to meet their cleaning needs. The contract includes a wide range of qualified janitorial vendors responsible for maintaining facilities for Commonwealth departments, municipalities, schools, and other eligible organizations. It is not intended to replace existing janitorial staff employed by these entities.

Prevailing wage rates, as required under M.G.L. Chapter 149, Section 27H apply only to vendor employees providing cleaning services in public buildings owned or leased by the Commonwealth. Cities, towns, and school districts using this contract are not subject to these prevailing wage requirements.

All awarded vendors must use environmentally preferable (“green”) cleaning products, in compliance with Executive Order 515 and as outlined in the RFR, wherever such products are available. Vendors were required to submit their green product lists for review and approval prior to award. All products must either appear on the OSD’s Approved Green Products List or be independently third-party certified to verify both environmental claims and performance standards that comply with the specifications outlined in the FAC118: Environmentally Preferable Products, Programs, Equipment and Supplies contract.

Note: This contract may be used to procure the goods or services described in this user guide at any dollar amount. Any limitations, including for procurements involving construction, are outlined in this Contract User Guide.

For the Master Contract Record, refer to the FAC114 Master Contract Record. 

Benefits and Cost Savings

The FAC114 Statewide Contract offers numerous advantages for eligible entities seeking Environmentally Preferable Janitorial Services, listed as follows:

• Cost Savings: Leverage the Commonwealth’s buying power to obtain competitive pricing, including potential for additional savings through a range of Prompt Pay and Volume Discounts.
• Time and Efficiency: Eliminate the time-consuming process of developing solicitations, issuing bids, and evaluation responses. The lead state, Massachusetts, has vetted vendors and established terms, streamlining procurement.
  
• Compliance Assurance: Utilizing FAC114 helps entities comply with their respective state procurement laws by providing a vetted contract vehicle for Environmentally Preferable Janitorial Services.
  
• Wide Eligibility: FAC114 is available to a broad range of entities, including state agencies, municipalities, public schools, and non-profit organizations interested in Environmentally Preferable Janitorial Services.
  
• Staffing Information: Vendors provide details on the experience level of staff members and how background checks and CORI/SORI requirements are performed and documented. Entities may request such information when getting quotes from Vendors.
  
• Environmentally Preferable Products: FAC114 offers multi-purpose cleaning products that can replace multiple conventional cleaners, simplify inventory and reduce procurement complexity. Additionally, some green cleaning equipment is designed to clean effectively without the use of chemicals, further minimizing environmental impact and reducing cost. Many products have automatic dispensing systems which reduce overuse and exposure to employees.
  
• Health Benefits of Green Cleaning Products–According to the National Association of School Nurses, using fewer toxic products to clean: 
  • Reduces allergies and sensitivities, reduces absenteeism, improves indoor air quality, increases productivity, and enables higher test scores.
  • Creates greater safety in handling for custodians and cleaning staff because many ingredients in common cleaning products have been linked to triggering asthmatic episodes, causing cancer, and having negative effects on the nervous system, reproductive organs, kidneys, liver and hormones.

Statewide Contracts are an easy way to obtain benefits for your organization by: 

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Partnering with a pool of qualified and experienced vendors 
• Offering Prompt Payment Discount (PPD), which is a percentage discount given to the buyer if the invoice is paid within a specified time, in accordance with the Commonwealth’s Bill Paying Policy
• Accessing a wide range of environmentally preferable products and services 
  

Under this contract, all sanitizers and disinfectants must comply with safer ingredients requirements as defined by FAC118: Environmentally Preferable Product, Programs, Equipment and supplies statewide contract.  While third-party certification for these products is not currently available, their ingredients and usage must meet specific criterial outlined in Attachment A: FAC118 Mandatory Specifications and Desirable Criteria.  

Ingredient Compliance:

• Approved Active Ingredients include hydrogen peroxide, citric acid, isopropanol, and others recognized as safer alternatives.
• Prohibited Active Ingredients include quaternary ammonium compounds (QUATS), sodium hypochlorite (bleach), and other substances deemed harmful under FAC118 specifications.
• Hand sanitizers must contain a minimum of 60% ethanol, in line with Centers for Disease Control (CDC) guidance. 

Proper Use Guidelines:

• Products must be used strictly in accordance with label instructions.
• Application methods not specified on the label—such as wide-area spraying—are prohibited under state and federal regulations.

Licensing and Compliance:

• No license is required to purchase or use disinfectants in Massachusetts.
• Purchasers must consult relevant OSHA standards and guidance to ensure safe and compliant usage.

User Safety Responsibilities–Employers and purchasers must ensure users:

• Understand potential hazards associated with use.
• Use appropriate personal protective equipment (PPE).
• Follow proper handling and safety procedures. 
  

FAC114 is available for use by states, non-profits, and a broad range of healthcare and medical facilities, both within and outside of Massachusetts, without requiring prior approval from the Massachusetts State Purchasing Agent.

Note: All states are welcome to join at any point, without prior approval. 

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

This is a fee-for-service contract. No fixed pricing is included. A pre-qualified vendor list is available. To engage a janitorial contractor under FAC114, users must develop a Statement of Work and solicit at least three quotes using regional prevailing wages if the facility is Commonwealth-owned or leased.

Vendors should be evaluated based on best value criteria and compensated only for services delivered and accepted by the terms of the resulting agreement.

Please refer to the following guidelines:

• Buyers should inform vendors to reference Contract FAC114 on all quotes and invoices.
• Prepayment or pre-ship deposits are not allowed.
• Sales tax is not allowed.
• Fees and surcharges (including travel costs, fuel, delivery) are not allowed.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill-Payment Policy. If you apply for a Prompt Payment Discount, this date may be sooner.
• Bidders are not required to sign additional agreements that conflict with the Request for Response (RFR) Terms and Conditions. 

FAC114 is a Fee-for-Service contract.

FAC114 offers two options for purchasing from vendors under this Statewide Contract:

• Direct Quotes using COMMBUYS
• Direct Quotes outside of COMMBUYS

Direct Quotes (Using COMMBUYS) 

Buyers may solicit quotes from multiple vendors refer to the Vendor MBPO Listing, award vendors, and place orders through COMMBUYS. A solicitation-enabled contract allows the buyer to solicit quotes from vendors who have Master Blanket Purchase Orders (MBPOs) or Statewide Contracts in COMMBUYS. The buyers may create a solicitation-enabled bid using a release requisition, converting the requisition to a bid, and then requesting quotes from eligible vendors.

Refer to the How to Request Quotes from Vendors on Statewide Contracts job aid for more details.

Direct Quotes (Outside of COMMBUYS)

Buyers can solicit quotes directly from vendors outside of COMMBUYS by email or phone.

To ensure proper application of contract pricing, always reference FAC114 when requesting quotes and confirm that FAC114 is referenced on all quotes received. All quotes should clearly indicate Free on Board (FOB) destination, with all charges for transportation and unloading prepaid by the vendors for all Commonwealth of Massachusetts departments, cities, towns, and political subdivisions.

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter FAC114 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

Contract users must complete a detailed Statement of Work for any engagement to be completed under this contract. In addition, contract users are required to have vendors conduct a site visit prior to making an award. The SOW template can be found in the Agency Attachments section on COMMBUYS, under the FAC114 Master Contract Record. It is recommended that Buyers use this format to request the following: 

• Scope of Services/Deliverables Dates & Location of Service
• Detailed Budget
• Estimated Total Costs
• Number of Staff/Rate(s) per hour
• List of Approved Green Cleaning Product
  

Construction Thresholds

Please refer to the following requirements:

• Construction services purchased under this contract are limited to $50,000 or less per engagement (job/project). The total cost of all maintenance and service agreements, including those spanning multiple years, shall not exceed $50,000 over the life of the contract.
• For construction materials and labor valued from $10,000-$50,000, the buyers must solicit a minimum of three (3) quotes and receive two written responses. The contract shall be awarded to the responsible bidder who offers the lowest price.
• For construction materials and labor estimated to cost less than $10,000, a Buyer may use sound business practices to award the work to a vendor without seeking additional quotes. Using an OSD statewide contract satisfies the sound business practices requirement of G.L. c. 149 for jobs costing less than $10,000.

The Massachusetts prevailing wage laws require that covered employees on public works projects be paid a minimum hourly rate set by the Department of Labor Standards (DLS). The prevailing wage laws apply to both union and non-union employers and employees. The buyer has a legal obligation to request a prevailing wage schedule from the Department of Labor Standards (DLS). To get the proper rates for your region/job, you must request a determination. Questions regarding the Prevailing Wage Law may be answered by accessing the DLS website or by calling the DLS Prevailing Wage Program at 617-626-6953.

If prevailing wage is required, make sure to include this information in your quotes or bids so vendors know to include prevailing wage.

In addition, all contracts by a state agency or state-assisted contracts for design, construction, reconstruction, installation, demolition, maintenance, or repair must contain Workforce Participation Goals for minorities and women. This is required by G.L. c. 149, § 44A(2)(G). A “state-assisted contract” is a construction project undertaken by a political subdivision of the Commonwealth or two or more subdivisions thereof for planning, acquisition, design, construction, demolition, installation, repair, or maintenance whose costs are paid for, reimbursed, grant funded, or otherwise supported, in whole or in part, by the Commonwealth. An affected awarding authority’s bid documents must include a reference to the specific goals that will be contained in the contract. The contract must also include the processes and procedures to ensure compliance with the Workforce Participation Goals, including reporting and enforcement provisions. For questions about the Workforce Participation Goals law, please email the Attorney General’s Office Bid Unit. 

The Office of the Attorney General’s Fair Labor Division is responsible for enforcing the prevailing wage laws. Review Prevailing Wage Enforcement for more information.

Buyers should always refer to a vendor’s Bidder Response Form (located in their COMMBUYS file) for their mark-up over prevailing wage and materials as well as a vendor’s charge for emergency services, holidays, and non-business hours.

Labor Hours

Business Hours (excluding holidays) are defined as Monday through Friday 7:00 a.m. to 5:00 p.m. Non-Business Hours are defined as periods outside of Business Hours.

Note: Many state facilities operate continuously (24/7).

Apprentice Labor Rates

Bidders may only include apprentice labor rates if they are participating in the Commonwealth's Approved Apprentice Program and can provide the required documentation. Refer to Information for apprentices to learn more.

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

• If available, departments must notify at least two certified small businesses capable of providing the product or service. Bids received from SBPP-participating small businesses must be evaluated, and if one meets the department’s best value criteria, the contract must be awarded to that vendor.
• For more information, refer to Best Value Evaluation of Responses to Small Procurements: A Guide for Strategic Sourcing Teams.
• Vendor SBPP Certification status can be found on the Vendor List table.

The awarded vendor’s use of subcontractors is subject to the provisions of the Commonwealth’s Terms and Conditions and Standard Contract Form, as well as other applicable terms of this Statewide Contract (SWC). 

Please refer to the following guidelines:

• Prior approval from a Buyer is required for any subcontracted service on the Contract. Contractors are responsible for the satisfactory performance and adequate oversight of their subcontractors.
• Subcontractors must be identified in the SOW for the Purchaser. The Purchaser reserves the right to approve or reject any, and all Subcontractors identified by the Contractor.
• The awarded Vendor’s use of Subcontractors is subject to the provisions of the Commonwealth’s Terms and Conditions and Standard Contract Form, as well as other applicable terms of this Statewide Contract.
• Bidders must have a minimum of five years’ experience. If subcontractors are employed, the subcontractors will also need to satisfy the minimum five-year experience requirement.
  

Vendors on this contract may be required to provide products or services in cases of statewide emergencies. The 801 CMR 21.05(3) defines emergency for procurement purposes. Visit the Emergency Response Supplies, Services and Equipment Contact Information for Statewide Contracts list for emergency services related to this contract.

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Tatiana Henry or Sean Corbin) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract FAC114 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Tatiana Henry or Sean Corbin) for guidance. 
• Vendors must notify buyers of product substitutions.

Frequently purchased services:

• Sweep floors and vacuum carpets.
• Empty waste receptacles.
• Trash removal.
• Office and bottle/can recycling.
• Hard floor buffing.
• Scrub, strip and seal work. 
• Replenish paper towel, toilet paper and hand soap dispensers.
• Strip and apply non-slip or non-skid floor finish to restroom floors.
• Clean walls, partitions, including contiguous surfaces.
• Dust and wash columns, doors, and door frames.
• Vacuum upholstered furniture and full rug area.
• Spot clean carpet to remove all stains.
• Clean and vacuum all air diffusers.
• Wash windows.
• Clean ceiling areas, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, etc.
• Office building garage cleaning. 
• Optional: Snow removal of areas adjacent to the building(s) (walkways, stairways) and any limited routes to accessible areas where deemed appropriate. 
  

In accordance with Executive Order 515, all janitorial service companies providing services to Executive Branch Agencies must use environmentally preferable (green) cleaning products and practices as specified in Commonwealth Statewide Contracts. Specifically, vendors on Contract FAC114 are required to use green cleaning products and practices. 

All products used by FAC114 vendors must meet the specifications outlined in Contract FAC118: Environmentally Preferable Cleaning Products, Programs, Equipment, and Supplies (refer to Attachment A: FAC118 Mandatory Specifications and Desirable Criteria). FAC118 includes products and services designed to support the implementation of a comprehensive green cleaning program.

Product Compliance and Verification:

• Vendors submitted a list of products they intend to use, which were reviewed and verified by OSD.
• Products must either meet FAC118 specifications or be listed on OSD’s Approved Green Products List for FAC118.
• Contract users are encouraged to request this list from vendors prior to service to ensure compliance.

Required Green Product Features:

• Third-party certified cleaning products, janitorial papers, and personal care items — are validated by nationally recognized environmental certification programs for both performance and safety.
• Safer sanitizers and disinfectants — contain approved active ingredients while excluding harmful ones.
• Trash liners and entryway mats — are made with recycled content. Compostable liners must be certified by the Biodegradable Products Institute (BPI)or the Compost Manufacturers Alliance (CMI).

Summary of Environmental and Economic Benefits:

• Reduced toxicity for custodial staff handling cleaning agents.
• Improved indoor air quality thanks to lower levels of volatile organic compounds (VOCs).
• Decreased environmental pollution — fewer toxic substances enter waterways and soils, preserving ecological balance.
• Cost-efficiency — optimized dispensing systems and equipment reduce chemical usage without sacrificing performance.
  

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

When placing orders with a vendor, MOSAIC users must reference the contract ID number FAC114* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).

76111501 : Building cleaning services
76111503 : Lighting maintenance services
76111504 : Window or window blind cleaning services

Please refer to the price list for each vendor on FAC114 to verify the counties they service. All price sheets are housed in the vendor file or the vendor’s Master Blanket Purchase Order (MBPO). The counties they service should be included in the top row of each price column. 

The Commonwealth of Massachusetts has been divided into fourteen counties that include specific counties as indicated in the Map of Massachusetts Counties in the Massachusetts Maps web page and the following list:

See the Vendor List and Information for regions covered.