FAC119: Maintenance Repair and Operations Retail Products & Supplies: This Statewide Contract offers a variety of building and industrial MRO products from the awarded vendors, the flexibility to walk-in to local retail hardware stores around the Commonwealth to pick up parts as well as building/carpentry/home improvement supplies and related materials. Initially, the contract was built on the U.S. Communities for Maintenance Repair and Operations Industrial and Building Retail Products and NASPO Value Point Walk in Materials contracts. With a goal to provide enhanced flexibility and broad geographical coverage throughout the state of Massachusetts the bid was reopened on a rolling enrollment basis to provide additional bidding opportunities for local hardware stores. Bids will be accepted until July 29, 2026, 3:00PM ET.  In response to the COVID19 situation the procurement scope has been interpreted to include purchases that offer curbside pickup facilitation. FAC119 MRO Retail Products and Supplies replaces FAC105 MRO Retail Products and Supplies. 

Note: This contract may be used to procure the goods or services described in this user guide at any dollar amount. Any limitations, including for procurements involving construction, are outlined in this Contract User Guide.

For Master Contract Record, refer to the Master Blanket Purchase Order (MBPO) with RFR.

Benefits and Cost Savings

Statewide Contracts are an easy way to obtain benefits for your organization by: 

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Offering Prompt Payment Discounts (PPD), which is a percentage discount given to the buyer if the invoice is paid within a specified time, in accordance with the Commonwealth’s Bill Paying Policy

• Accessing a wide range of environmentally preferable products and services
• Availability of a broad array of products.
• Price quotes provided on large projects: $1,500 or more.
• Volume pricing is available on planned and bulk purchases.
• Will-call pickup – save time by calling ahead to have your order ready for pick-up.
• Purchases conducted online or over the phone with curbside pickup (due to COVID19 restrictions).
• Direct shipping to warehouse or job site is available on many products.
• Wide selection of EPPs: energy efficient, water conservation, sustainable forestry, healthy home, and clean air.
• Flexibility of in-store local purchases for products awarded under contract.

This contract includes 13 categories of products listed as follows:

• Category 1: Appliances
• Category 2: Tools/ Supplies
• Category 3: Exterior Finish Supplies, Interior Finish Supplies
• Category 4: Fasteners
• Category 5: Lighting, Ballast/ Fixtures (No LED Roadway and Outdoor Area Lighting)
• Category 6: Material Handling
• Category 7: Outdoor Garden Supplies and Equipment
• Category 8: Paint and Accessories
• Category 9: Plumbing Supplies
• Category 10: Power Sources/Accessories
• Category 11:Power Tools (corded, cordless and pneumatic)
• Category 12: Work/Safety Wear 
• Category 13: Miscellaneous (No Rentals, No Fee for Service)

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Contract Users should continue to place orders by contacting the appropriate vendor, or by going to the store to purchase. Due to COVID19 situation the procurement scope has been interpreted to include online purchases with curb side pickup facilitation. Contractors’ invoices must be itemized to reflect contract pricing for each item. 

Note: The price files and vendor catalogs are accessible through public view in COMMBUYS; therefore, buyers can access the price files and vendor catalogs without needing to sign into a COMMBUYS account.

• Ceiling/Not-to-Exceed: The contract's published pricing, including discounts, is a maximum price or 'not-to-exceed' limit and can be subject to further negotiation.
• Discount from Manufacturers Suggested Retail Price (MSRP): Contract pricing is a specified discount off the MSRP catalog price. Volume pricing available on planned and bulk purchases.

For Purchases from Lowe’s and Home Depot Only

• A pre-established Commercial Account must be in place prior to purchase.
• Home Depot – Please select Home Depot link for instructions to establish an account.
  • Lowe’s – If an Agency wants to set up an open billing account using a PO, they should set up an LCA Account with Synchrony Financial; refer to attached LCA (Lowes Commercial Account) Government Letterhead Instructions.  Please contact National Account Manager Ron Manning at Ron.Manning@Lowes.Com or call 774-613-1973. Mass State Contract Users can contact the Lowes Pro Government Support Team via email at Government.Support@lowes.com for any account setup issues.
• For special projects implemented in phases, by mutual agreement of the Eligible Entity and the Contractor, invoices must be issued after each phase is completed to the Eligible Entity’s satisfaction. 

Note: Product pricing may be found on the vendor information section, where links to all the vendors’ MBPOs are provided.

Purchases made through this contract will be direct, outright purchases.

• For Lowes: 
  • In order to purchase from Lowes off FAC119, vendors MUST scan their Government Contract Savings KEY FOB at the point of sale for all in-store purchases.  
  • State Contract Users can order KEY FOBS by reaching out to Ron Manning at ron.manning@lowes.com and/or using this link-www.lowes.com/naspo 
  • Purchases options: P-Card / Credit Card or LCA Account with Synchrony Financial for open PO Requests; Refer to attached LCA (Lowes Commercial Account) Government Letterhead Instructions PDF for agencies that want to open an LCA for open account billing with Lowes Pro / Synchrony Financial. 
• Quote Solicitation: Buyers can solicit quotes from multiple vendors (refer to the Vendor MBPO Listing PO-17-1080-OSD03-SRC02-10360, award vendors, and place orders through COMMBUYS. A solicitation-enabled contract allows the buyer to solicit quotes from vendors who have Master Blanket Purchase Orders (MBPOs) or Statewide Contracts in COMMBUYS. The buyers can create a solicitation-enabled bid using a release requisition, converting the requisition to a bid, and then requesting quotes from eligible vendors. Buyers must include “FAC119 RFQ” when entering information in the Description field.

Refer to the How to Request Quotes from Vendors on Statewide Contracts job aid for more details.

• Document Items in COMMBUYS That Have Already Been Purchased: This contract enables buyers to retroactively record a previously made contract purchase within the COMMBUYS system. This is done through a Request for Payment Authorization (RPA) Release Requisition, which also allows MOSAIC users to easily keep track of spending.

For a description on how to complete this purchase in COMMBUYS, refer to the How To Record a Contract Purchase Previously Made (RPA Release) job aid.

Note: MOSAIC and COMMBUYS do not interface. Payment request and invoice must be reported in both MOSAIC and COMMBUYS.

Purchase of Pricing Construction Materials without Labor

Some purchases under this contract may fall into the category of Construction Materials without Labor Procurements governed by MGL Chapter 30, Section 39M.  To determine whether to use the Statewide Contract or issue your own procurement under Chapter 30, Section 39M, please follow these guidelines:

• The Statewide Contract should be used if the products are being purchased and/or stocked for:
  • Use by in-house staff (i.e., no hired labor is used).
  • Multiple projects where hired labor may be used, if the purchase does not limit the pool of installers or other trades persons that can be involved (i.e., the brand of the product being purchased does not limit the pool of installers only to those who are certified by the brand manufacturer). Installation labor must be procured through a separate solicitation in accordance with applicable construction laws.
  • Please select MBPO PO-17-1080-OSD03-SRC02-10360 for theTRD01 Contract User Guide for information regarding Contractors who provide construction, reconstruction, alteration, installation, demolition, maintenance and/or repair services. 

Energy Star- qualified and WaterSense-labeled products and a growing number of solar-powered solutions. Products or services may include, but are not limited to, those which contain recycled content, minimize waste, conserve energy or water, and reduce the amount of toxic materials either disposed of or consumed.

If Product Cannot Be Found

If a product cannot be found in the vendor’s catalog, price sheet or PunchOut, it is recommended to contact the vendor directly to inquire if it is available for purchase on this contract.  If the product meets the scope of the product category, the vendor may be able to add it to their product offerings after OSD has provided approval for such addition. 

If the product is not listed in the scope of the product category, a buyer may contact the Strategic Sourcing Lead to inquire whether the product may be purchased.

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter FAC119 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

All standard contract documents are within the Master Contract Record. Access them directly by selecting Master Blanket Purchase Order (MBPO) with RFR.

For Lowe’s and Home Depot awards only: OSD is participating in the U.S. Communities Maintenance Repair and Operations Industrial and Building Retail Products and NASPO ValuePoint Walk in Materials contracts. Information on these contracts may be found at The Home Depot Pro Institutional Cooperative Contract | Contract Documentation, Lowes Home Centers LLC NASPO Contract and NASPO ValuePoint. Currently the Home Depot contract pursuant to the cooperation agreement deadline expires on 12/31/2026.

Information on the FAC119 rolling enrollment bid can be found at FAC119 – MRO Hardware Stores Retail.

Lowes Pro / NASPO Value Point Cooperative Information can be found at www.lowes.com/NASPO

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

• If available, departments must notify at least two certified small businesses capable of providing the product or service. Bids received from SBPP-participating small businesses must be evaluated, and if one meets the department’s best value criteria, the contract must be awarded to that vendor.
• For more information, refer to Best Value Evaluation of Responses to Small Procurements: A Guide for Strategic Sourcing Teams.
• Vendor SBPP Certification status can be found on the Vendor List table.

The prices are the delivered price to any Purchasing Entity. All deliveries shall be F.O.B. destination, freight pre-paid, with all transportation and handling charges paid by the Contractor. Responsibility and liability for loss or damage shall remain the Contractor’s until final inspection and acceptance when responsibility shall pass to the Purchasing Entity except as to latent defects, fraud and Contractor’s warranty obligations.  For further information please refer to the RFR or RFP of the respective contract.
The Bidder’s returned goods policy must allow for the return of unused products normally stocked by the Contractor, within 90 days of delivery, free of charge including transportation back to the Contractor’s facility, in cases when:

• The wrong item was ordered.
• Product that was not ordered was delivered.
• Unopened products are being returned in the same condition as received for any reason.
• Product performance, appearance, or other attributes do not meet the Eligible Entity’s requirements.
  

Vendors in this statewide contract offer the following discounts, which may vary for each vendor:

• Volume Discount: A discount is provided to the buyer if a certain volume of product or service is purchased.
• Other Discounts: Bulk and volume pricing discounts on qualifying orders.

Receive volume savings when your Lowe’s purchase:

• Is over $1,500, your quote can be placed through Volume Savings Program (VSP). You can get a VSP Quote for your order of over $1500 by contacting the Lowes Store Pro Desk or through your Lowes.com Online Account using our Quote Feature when you build a purchase cart that exceeds $1500. Assistance is available if needed.
• 7% Discount from Lowes with our NASPO Value Point Cooperative Contract when using our KEY FOB Program for Lowes in-store purchases. Order KEY FOBS using the following link or sign up for our NASPO Program when setting up your Lowes.com Online Account Lowes.Com or Lowes.com/naspo
• 2% additional credit on all purchases reflected on monthly statement
• Contractor Packs: Save 10%-50% off on 1,000 items in store when you buy in bulk.
• Look for contractor pack labels in stores and on-line.

The Home Depot Stores: 

• Purchases over $1,000 
• Vendor direct programs on select products for additional savings from The Home Depot.
• Enterprise level rebate from the Home Depot.

Note: Vendor discounts are detailed in the vendor list table and the price files within each vendor's Master Blanket Purchase Order (MBPO) or Master Contract Record MBPO.

Vendors on this contract may be required to provide products or services in cases of statewide emergencies. The 801 CMR 21.05(3) defines emergency for procurement purposes. Visit the Emergency Response Supplies, Services and Equipment Contact Information for Statewide Contracts list for emergency services related to this contract.

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Richard Levesque or Miranda Beaudet) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract FAC119 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Richard Levesque or Miranda Beaudet) for guidance. 
• Vendors must notify buyers of product substitutions.

Given the wide range of product categories covered by this Contract, the Environmentally Preferable Products (EPP) Program has curated a list of relevant third-party certifications and standards to support informed purchasing decisions. These resources may be found on the EPP Products and Services Guide’s Building Materials and Supplies webpage.

Appliance Energy and Water Efficiency Standards

Buyers must comply with the Massachusetts Appliance Energy and Water Efficiency Standards.  Effective January 1st, 2023, products in the covered categories may only be sold or installed in Massachusetts if they are certified by their manufacturer as compliant with 225 CMR 9.00.  To ensure compliance, check DOER’s Compliance for Sellers and Installers page for detailed instructions for how to comply.

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

When placing orders with a vendor, MOSAIC users must reference the contract ID number FAC119* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).