FAC123–Facilities Maintenance, Repair, and Operations (MRO) Commercial Grade Products and Supplies: This Statewide Contract provides a wide range of products, supplies, and equipment for facility maintenance, repair, and operations. Items purchased under this contract are to be installed by the eligible entity’s employees.

This contract offers a substantial selection of climate and environmentally preferable products that meet environmental third-party certifications or standards.

By introducing a wider range of categories, this contract has made more than one million items available. This robust selection is designed with intentional crossover both within and across contracts, creating a more efficient and comprehensive procurement process.

This agreement covers the Vendor-Managed Inventory (VMI) program, which provides 24/7 access to critical supplies including secure, on-site vending machines and automated replenishment.

Some vendors offer PunchOut catalog purchasing and eQuote functionality. Environmentally Preferable Products (EPPs) are also searchable on the vendors’ PunchOut catalogs. Vendors provide technical supportand cross-reference of manufacturer and competitor part numbers.

For the Master Contract Record, refer to the FAC123 Master Contract Record.

Note: This contract may be used to procure the goods or services described in this user guide at any dollar amount. Any limitations, including for procurements involving construction, are outlined in this Contract User Guide.

Benefits and Cost Savings

Statewide Contracts are an easy way to obtain benefits for your organization by: 

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Offering Prompt Payment Discounts (PPD), which is a percentage discount given to the buyer if the invoice is paid within a specified time, in accordance with the Commonwealth’s Bill Paying Policy

• Partnering with a pool of qualified and experienced vendors
• Accessing a wide range of environmentally preferable products and services

In addition, FAC123 offers the following benefits:

• Vendor Competition–The contract provides access to a range of vendors across nine (9) regions of the Commonwealth and enables users to obtain competitive rates.
• Cost Savings–Significant savings for buyers on industrial and commercial quality products with savings list pricing shown to be between 11-57%.
• Additional Categories–A more robust range of categories from the previous contract, with over a million items, many of which are environmentally preferable products.
• Beneficial Contract Terms
  • No freight charges on catalog item orders
  • 24-to-48-hour delivery on stock item
  • Special pricing for large volume single orders
  • Online customized catalog ordering and reporting capabilities
  • Complimentary training
  • Vendor managed inventory programs with vending machine options
  • Option to pick up orders at a branch location throughout the Commonwealth
• Disaster Recovery/Emergency Assistance Plans–The vendors have local, regional, and national experience and resources
  

This contract includes 15 categories of products listed as follows:

• Category 1: Janitorial supplies and equipment and sanitation cleaning chemicals, including but not limited to hand soaps, paper products, trash can liners, and adhesives
• Category 2: Fasteners including but are not limited to thread fasteners, anchors, bolts, cables, clips, hose couplings, inserts, lock nuts, pins, plates, rivets, screws, studs, and washers
• Category 3: Material handling including but is not limited to hand trucks, ladders, welding supplies, shop supplies, containers, cabinets, chains, wire rope, pails/drums, motor rider forklifts, reach trucks, order pickers, pallets jacks, stackers, and tow tractors.
• Category 4: Plumbing equipment including but is not limited to facets, fittings, pipes, water filters, drains, pumps, and plumbing tools. 
• Category 5: Power sources including but are not limited to electric power grids, such as an electrical outlet, energy storage devices such as batteries or fuel cells, generators or alternators, solar power converters, or another power supply, other batteries, electric vehicle charging stations and parts, solar energy, and AC and DC power supply.
• Category 6: Landscaping and outdoor supplies and equipment including but is not limited to seasonal lawn and grounds maintenance supplies.
• Category 7: Lamps, lighting, ballasts, and equipment including but is not limited to lamps, fixtures, bulbs, diodes, and tubes.
• Category 8: Heating, ventilation, and air conditioning (HVAC) including but is not limited to air filters, blowers, diffusers, fans, coolant, small heaters, air conditioning units (window and portable), foam coil cleaners, filters, and valves.
• Category 9: Hand tools including but is not limited to hammers, pliers, rakes, screw drivers, shoves, hand saws, and measuring tools.
• Category 10: Power tools including drills, saws, table saw, air compressor, band saw, and sander.
• Category 11: Electrical supplies and equipment including but not limited to circuit breakers, conduits, electrical boxes, fuses, switches, outlets, cords, and plugs.
• Category 12: Paint and related supplies including but not limited to paint interior and exterior, primers, coatings, brushes, paint pans, fire retardant sealants, and stirrers.
• Category 13: Security including but is not limited to cameras, strobes, safes, and locks.
• Category 14: Safety including personal protective equipment and related building safety equipment, eye protection, protective clothing, barricades, fire escape ladders, master lock, hearing protection, head and face protection, hand sanitizer, gloves, and sorbents.
• Category 15: Other items related to maintenance, repairs, and operations (MRO). Contractors are allowed to sell other items related to MRO but not specifically listed above. Products that are included in the Contract Exclusions may not be sold. All Other Related MRO Items require Request for Quote (RFQ) for special product requests and approval from the Category Manager(s) (Miranda Beaudet or Richard Levesque)

Cleaning products, hand sanitizers, hand soaps, janitorial paper products, waste, recycling and trash bags, deicers, and other snowmelt products must comply with the Attachment A FAC118 Mandatory Specifications and Desirable Criteria specification, which is located in the Agency Attachments section in COMMBUYS for FAC118.

The Master Agreements resulting from this solicitation are not intended to replace or materially overlap in scope with other Massachusetts Statewide Contracts, and as such the following categories are excluded from FAC123.

Please refer to the following list of products and services not available for purchase on FAC123:

• Automatic external defibrillator (AED) and accessories 
• Ground maintenance equipment 
• Automotive parts 
• Professional grade tools and diagnostic equipment 
• Office furniture 
• Office supplies 
• Audio video equipment and supplies 
• Computer equipment, peripherals, and related services
• Multi-function devices and related software, services, and cloud solutions
• Laboratory equipment and supplies 
• Electric vehicle charging station and installation 
• Public safety electronic equipment or any first responder electronic equipment 
• Drones, drones’ maintenance, and parts
• Software or SaaS solutions 
• Security camera and systems 
• Light bulbs: standard sized incandescent light bulbs (size A19) and compact fluorescent lamps (CFLs) are restricted from sale on this contract since all vendors offer a wide variety of energy efficient light-emitting diodes (LEDs) in addition to other high efficiency luminaires and light bulbs. If no energy-efficient lighting options exist, a request justifying need may be sent to the Category Manager(s) (Miranda Beaudet or Richard Levesque), which will be reviewed and approved if determined that no options exist. 

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Note: The price files and vendor catalogs are accessible through public view in COMMBUYS; therefore, buyers may access the price files and vendor catalogs without signing into a COMMBUYS account.

The pricing options are outlined as follows:

• Vendor Price File: All vendors have been provided with a Microsoft Excel file outlining their awarded pricing, including approved manufacturers and the awarded discount percentage off Manufacturer Suggested Retail Price (MSRP) for their base price. If a vendor does not have a manufacturer listed in their awarded price file, the vendor must contact the Category Manager(s) (Miranda Beaudet or Richard Levesque) to get the manufacturer added before they can sell their products on FAC123. If a vendor is not honoring their discount pricing from the price file, then the customer should contact the Category Manager. 
• Fixed Pricing: Pricing is fixed but further negotiations can be made.
• Ceiling/Not-to-Exceed: The contract's published pricing, including discounts, is a maximum price or 'not-to-exceed' limit and can be subject to further negotiation.
• Discount from Manufacturers Suggested Retail Price (MSRP): Contract pricing is a specified discount off the MSRP catalog price.
• Special Pricing: Request special pricing for large volume single orders.

The vendor must not request any form of pre-payment from the Eligible Entity before the service is rendered. For special projects implemented in phases, by mutual agreement of the Eligible Entity and the Vendor, invoices must be issued after each phase is completed to the Eligible Entity’s satisfaction.

Vendors’ invoices must be itemized to reflect contract pricing for each item.

Note: Product pricing may be accessed in the vendor information section, where links to all the vendors’ Master Blanket Purchase Orders (MBPOs) are provided.

Purchases made through this contract will be direct, outright purchases. This contract should not be used to purchase products for construction projects requiring labor that will not be performed by eligible entity employees.

This contract provides for the following methods of purchase:

• Quote Solicitation: Buyers can solicit quotes from multiple vendors (see the Vendor MBPO Listing) award vendors, and place orders through COMMBUYS. A solicitation-enabled contract allows the buyer to solicit quotes from vendors who have Master Blanket Purchase Orders (MBPOs) or Statewide Contracts in COMMBUYS. The buyers can create a solicitation-enabled bid using a release requisition, converting the requisition to a bid, and then requesting quotes from eligible vendors.

See the How to Request Quotes from Vendors on Statewide Contracts job aid for more details.

• G2B PunchOut: Buyers may purchase directly from the vendor’s eCommerce site using the Government to Business (G2B) functionality in COMMBUYS. See the Vendor MBPO Listing for G2B PunchOut-enabled vendors. A COMMBUYS PunchOut provides the ability to purchase directly from the website of certain sellers (vendors). Buyers can “punch out” to a seller’s online shopping website to search for and choose the desired items. Once the items are selected and checked out, the system transfers these items to COMMBUYS to complete a release requisition.

See the How to Purchase from a COMMBUYS G2B Punchout job aid for more details.

All Vendors on this contract have punchout catalogs.

• Direct Purchase of Non-Fixed Price Item ($0 Line Item) on Vendor’s MBPO: Applicable to products and services that may require customized quoting. See the Vendor MBPO Listing for a list of eligible vendors.

The buyer can create a Release Requisition in COMMBUYS, submit the requisition for approval in COMMBUYS, and then send the vendor a Release Purchase Order. Once a quote is obtained or a product and price is determined, the ordering process is as follows:

1. Initiate a new requisition.
2. Search for an item (Use FAC123) in the description.
3. Select the vendor you will be placing an order with.
4. Select the appropriate catalog line.
5. Enter the total price.
6. Attach the vendor quote and/or a detailed order summary.
7. Submit for approval.

See the How to Make a Statewide Contract Purchase in COMMBUYS job aid for more details.

Performance and Payment That Goes Beyond Contract End Date

The extend beyond period is in place to allow performance and payment obligations under a contract to continue after the contract term has ended. This period is primarily used to aid the transition between an expiring contract and its replacement and to ensure the continuity in service delivery.

For extend beyond, the following stipulations are in place:

• Buyers may not enter into a written agreement that will go more than four (4) months beyond the maximum end date of the contract. Existing services may be completed and payments made during this period.
• No new agreements, including leases, rentals, or service contracts, may be made after the contract's expiration.
• Agreements established prior to the Master Agreement expiration may allow performance and payment obligations to continue until the maximum Extend Beyond date.
  

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter FAC123 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

All standard contract documents are within the Master Contract Record. Access them directly by selecting the FAC123 Master Contract Record.

This contract is a cooperative contract under the National Association of State Procurement Officials (NASPO) ValuePoint portfolio, led by the Commonwealth of Kentucky. Information on this contract can be found in theFAC123 Master Contract Record. All purchase orders issued by purchasing entities within the jurisdiction of this Participating Addendum shall include the Massachusetts Statewide Contract number FAC123 and the Facilities MRO and Industrial Supplies (NASPO) Master Agreement number MA 758 2500000413.

Additional contract information and documents are available on the Facilities MRO and Industrial Supplies webpage. Check the Overview or Contactors tab for details and refer to the Documents/Details section for the original Request for Proposal (RFP), renewals, and amendments.

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

• If available, departments must notify at least two certified small businesses capable of providing the product or service. Bids received from SBPP-participating small businesses must be evaluated, and if one meets the department’s best value criteria, the contract must be awarded to that vendor.
• For more information, refer to Best Value Evaluation of Responses to Small Procurements: A Guide for Strategic Sourcing Teams.
• Vendor SBPP Certification status can be found on the Vendor List table.

For shipping, delivery, and returns, please follow these guidelines:

• No surcharges: no transportation, fuel, energy, insurance, or any other surcharges will be allowed.
• No freight charges on catalog item orders.
• 24-to-48-hour delivery on stock item.
• Special pricing for large volume single orders.
• Online customized catalog ordering and reporting capabilities.
• Complimentary training.
• Vendor managed inventory programs with vending machine options.
• Option to pick up orders at a branch location throughout the Commonwealth.
• For Grainger’s (vendor) special shipping charges for oversized and overweight items, refer to the Grainger Mass NASPO Additional Freight attachment under Agency Attachments in COMMBUYS.
• The bidder's return policy must permit the return of any unused, standard-stock products, within 90 days of delivery, in cases when:
  • The wrong item was ordered. 
  • The wrong item was delivered.
  • Product performance, appearance, or other attributes do not meet the Eligible Entity’s requirements.
    

Vendors in this statewide contract offer the following discounts, which may vary for each vendor:

• Dock Delivery Discount: A discount if product is delivered directly to the loading dock.
• Volume Discount: A discount is negotiated to the buyer if a certain volume of product or service is purchased.

Note: Vendor discounts are detailed in the vendor list table and the price files within each vendor's Master Blanket Purchase Order (MBPO) or Master Contract Record MBPO.

Vendors on this contract may be required to provide products or services in cases of statewide emergencies. The 801 CMR 21.05(3) defines emergency for procurement purposes. Visit the Emergency Response Supplies, Services and Equipment Contact Information for Statewide Contracts list for emergency services related to this contract.

Please refer to the following requirements:

• If technical support is included, the vendors must supply at no charge.
• Technical support will be toll-free accessible, from at least 8 A.M. – 6 P.M. EST, Monday through Friday, for three (3) years after purchase.
• The maximum response time for technical support calls is four (4) hours from the initial request to on-scene arrival, unless otherwise agreed in writing between the buyer and the vendor.
  

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Miranda Beaudet or Richard Levesque) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract FAC123 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Miranda Beaudet or Richard Levesque) for guidance. 
• Vendors must notify buyers of product substitutions.

• For Grainger’s (vendor) special shipping charges for oversized and overweight items, refer to the Grainger Mass NASPO Additional Freight attachment under Agency Attachments in COMMBUYS.

If a product cannot be found in the vendor’s PunchOut, it is recommended to contact the vendor directly to inquire if it is available for purchase on this contract. If the product meets the scope of the product category, the vendor may be able to add it to their product offerings.  

If the product is not listed in the scope of the product category, a buyer may contact the Category Manager(s) (Miranda Beaudet or Richard Levesque) to inquire whether the product may be purchased.

To add a product or service to the list of eligible products or services sold under this contract, buyers must contact their Category Manager(s) (Miranda Beaudet or Richard Levesque) for approval. The new product or service requested must comply with the established specifications and scope of the contract.

This contract offers a comprehensive selection of required and desirable climate and environmentally preferable Maintenance, Repair, and Operations (MRO) products for buyers. State agencies must comply with Massachusetts Executive Order 515, which mandates the procurement of Environmentally Preferable Products (EPPs) when they meet performance standards and offer best value.

Please refer to the following EPP guidelines: 

• Labeling & Searching: Vendors are required to label environmental third-party certified products in their online catalogues that provide filtering to enable buyers to narrow their searches for these products. 
• Specifications: The contract requires many products to meet third-party certifications and standards (meaning that the environmental claims, as well as the product performance, have been tested and certified by an established and legitimate, nationally recognized third-party certification program) or have post-consumer recycled content:
  • Building Materials and Supplies: Products on this contract must meet the same environmental specifications found on Statewide Contract FAC124: Building Maintenance Repair and Operations Product and Supplies. These requirements may be viewed in the EPP Products and Services Guide for Building Materials and Supplies webpage. 
  • Cleaning Products and Supplies: Vendors on this contract may sell cleaning products, however all cleaning products, hand sanitizers, hand soaps, janitorial paper products, waste, recycling and trash bags, and deicers and snowmelt products must meet the minimum environmental specifications set forth in the statewide contract FAC118: Environmentally Preferable Cleaning Products, Programs, Equipment and Supplies (excluding requirements for sanitizers and disinfectants). Visit the FAC118 Master Contract Record and view the Attachment A FAC118 Mandatory Specifications and Desirable Criteria located under Agency Attachments. 
  • Other Certifications/Standards: Given the wide range of product categories covered by this contract, the EPP Program has curated a list of relevant third-party certifications and standards to support informed purchasing decisions. These resources may be found on the EPP Products and Services Guide’s Building Materials and Supplies webpage. 
  • Appliance Energy and Water Efficiency Standards: Buyers must comply with the Massachusetts Appliance Energy and Water Efficiency Standards. Effective January 1, 2023, products in the covered categories may only be sold or installed in Massachusetts if they are certified by their manufacturer as compliant with 225 CMR 9.00. To ensure compliance, review the Department of Energy Resources (DOER) Compliance for Sellers and Installers webpage for detailed instructions. 
    

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

When placing orders with a vendor, MOSAIC users must reference the contract ID number FAC123* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).

Truck Safety Standards

The RMV enacted new regulations (540 CMR 4.10 to 4.13) that apply to certain registered motor vehicles, trailers, semi-trailers, and semi-trailer units classified as Class 3 or above by the Federal Highway Administration, with a gross vehicle weight (GVW) rating of 10,001 pounds or more (“Heavy Vehicles”). Heavy Vehicles that are (1) leased or purchased by the Commonwealth on or after January 1, 2023, or (2) operated under contracts with the Commonwealth executed on or after January 1, 2025, that require the use of Heavy Vehicles in writing or by necessary implication, must be equipped with the following truck safety devices:

• Lateral protective devices (LPD), commonly called “Side Guards”
• Convex mirrors
• Crossover mirrors
• Back-up cameras

For snow and ice management and removal services and towing services, these regulations apply to Heavy Vehicles operated under contracts with the Commonwealth that were executed on or after July 1, 2025. Heavy Vehicles affected by the RMV regulations must be certified as compliant with these requirements beginning December 31, 2025 using the RMV portal. Please refer to MassDOT’s Truck Safety Devices for information about updates on truck safety devices, the certification and waiver process, and guidance for vendors. Further guidance will soon be available on the Operational Services Division (OSD) website.