ITC71: Security, Surveillance, Monitoring and Access Control System: This is a Statewide Contract (SWC) for Security surveillance and detection.  This contract covers the acquisition of Security Systems and Related Services to include, but not limited to, Video, Access Control, Integrated Video Management, Visitor Management, Locks, Alarms, Monitoring Services/Systems, Catalog Sales, Service, and Maintenance. 

NOTE: Eligible Entities may procure low voltage cabling (previously available from Statewide Contract ITC68) under the following statewide contracts, provided that such cabling is necessary for the operation of a product or service available under that contract. Such cabling may be procured on a standalone basis and does not require the procurement of a new product or service.

• Low voltage cabling may be procured from vendors on ITT72 Categories 2-9 (Network Services, Communications Services & Related Equipment) when the cabling is necessary for the operation of voice services, data services, or other contract offerings.
• Low voltage cabling may be procured from vendors on ITC71 (Security, Surveillance, Monitoring, and Access Control Systems) when the cabling is necessary for the operation of integrated security systems or other contract offerings.
• Low voltage cabling may be procured from vendors on ITT72 Categories 2-9 (Network Services, Communications Services & Related Equipment) when the cabling is necessary for the operation of voice services, data services, or other contract offerings.
• Low voltage cabling may be procured from vendors on ITC73 (Information Technology Equipment and Services) when the cabling is necessary for the operation of computers, servers, or other contract offerings.

Eligible Entities are responsible for ensuring compliance with all Construction Requirements, including the prevailing wage law, as applicable.

Note: This contract may be used to procure the goods or services described in this user guide at any dollar amount. Any limitations, including for procurements involving construction, are outlined in this Contract User Guide.

For Master Contract Record, refer to the Master Blanket Purchase Order (MBPO) with RFR Master Blanket Purchase Order PO-19-1080-OSD03-SRC3-16463.  

Benefits and Cost Savings

Statewide contracts are an easy way to obtain benefits for your organization by leveraging the Commonwealth’s buying power, solicitation process, contracting expertise, vendor management and oversight, and the availability of environmentally preferable products. 

• Competitive discounts on a wide range of security products 
• Competitive hourly wage rates and markups over prevailing wage
• Prompt payment discount opportunities
• Certified Supplier Diversity Office vendors
• Multiple vendors in each category for competition
• Ability to add new products/manufacturers that fit the scope of the RFR 

Statewide contracts are an easy way to obtain benefits for your organization by: 

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Partnering with a pool of qualified and experienced vendors
• Offering Prompt Payment Discount
• Accessing a wide range of environmentally preferable products and services

This contract includes 4 categories of products and services listed as follows:  

Category 1: Catalog Sales
Category 2: Security Systems Integration (Equipment and Related Services)
Category 3: Security Systems Monitoring Services
Category 4: Locks, Locksmiths, Door Closures, and Related Hardware

Banning of Dahua and Hikvision

In response to the ban enacted by H.R.5515 - John S. McCain National Defense Authorization Act for Fiscal Year 2019, Section 889 on Hangzhou Hikvision Digital Technology Company and Dahua Technology Company (or any subsidiary or affiliate of such entities) products from both manufacturers are forbidden on ITC71.

Proprietary Product Exclusions

Purchase of any software package for any security purpose that is unique to one Contractor or proprietary in any manner is strictly prohibited. All included hardware and software provided by Contractors must be serviceable by companies other than the Contractor and shall be designed for service and maintenance by others. It is the goal of the Commonwealth to procure off the shelf platforms that can be serviced by multiple Contractors at the option of the Commonwealth. Eligible Entities may request program codes specific to each system as well as the platform on which the codes reside.

Applicable Procurement Law

Executive Branch Goods and Services: G.L. c. 7, § 22; c. 30, § 51, § 52; 801 CMR 21.00.; 

Eligible Entities 

Please see the standard list of Eligible Entities on our Eligible Entities Which May Use Statewide Contracts webpage.  

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Note: The price files and vendor catalogs are accessible through public view in COMMBUYS; therefore, buyers may access the price files and vendor catalogs without signing into a COMMBUYS account.

• Ceiling/Not-to-Exceed: Contract discounts and other pricing published under the contract represents “ceiling” or “not-to-exceed” pricing and may be further negotiated.
• Category 1 – Catalog Sales
  • Discount % off MSRP or List price.
• Category 2 – Security Systems Integration (Equipment and Related Services)
  • Products: discount % off MSRP or List price for products.
  • Services: mark-up % over prevailing wage or hourly wage rates.
• Category 3 – Security Systems Monitoring Services
  • Service rates.
• Category 4 – Locks, Locksmiths, Door Closures, and Related Hardware
  • Products: discount % off MSRP or List price for products.
  • Services: mark-up % over prevailing wage or hourly wage rates

Note: Product pricing may be found on the vendor information page, where links to all the vendors’ MBPOs are provided.

Buyers should refer to the following when soliciting quotes from awarded vendors:

Contract users should always reference “ITC71” when contacting vendors to ensure they are receiving contract pricing.  For non-construction related purchasing it is recommended that buyers solicit multiple quotes for purchases under this statewide contract. 

For a full description of how to complete a quote in COMMBUYS visit the Job Aids for Buyers webpage, and select: 

• The COMMBUYS Purchase Orders section and choose Request Quotes from Vendors on Statewide Contracts job aid. 
  

• Categories 2, 3, and 4 may include fee for service.
• Purchases made through this contract will be direct, outright purchases.

This contract provides for multiple methods of purchase:

• Quote Solicitation: Buyers may solicit quotes from multiple vendors (refer to the Vendor MBPO Listing), award vendors, and place orders through COMMBUYS. A solicitation-enabled contract allows the buyer to solicit quotes from vendors who have Master Blanket Purchase Orders (MBPOs) or Statewide Contracts in COMMBUYS. The buyers may create a solicitation-enabled bid using a release requisition, converting the requisition to a bid, and then requesting quotes from eligible vendors. 

Refer to the How to Request Quotes from Vendors on Statewide Contracts job aid for more details.

• Direct Purchase of Non-Fixed Price Item ($0 Line Item) on Vendor’s MBPO: Applicable to products and services that may require customized quoting. Review the Vendor MBPO Listing for a list of eligible vendors. The Buyer can create a Release Requisition in COMMBUYS, submit the requisition for approval in COMMBUYS, and then send the vendor a Release Purchase Order.

View the How to Make a Statewide Contract Purchase in COMMBUYS job aid for more details.

Note: MOSAIC and COMMBUYS do not interface. Payment request and invoice must be reported in both MOSAIC and COMMBUYS.

The extend beyond period is primarily used to aid the transition between an expiring contract and its replacement by allowing time for new agreements to be established with newly awarded vendors.

For extend beyond, the following stipulations are in place:

• Buyers may not enter into a written agreement that will go more than twelve (12) months beyond the maximum end date of the contract. Existing services may be completed and payments made during this period. 
• No new agreements, including leases, rentals, or service contracts, may be made after the contract's expiration.
  

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter ITC71 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

This contract may include construction, reconstruction, alteration, installation, demolition, maintenance, and repair work, including associated materials. The Eligible Entity is responsible for consulting with legal counsel to determine if work sought under this contract qualifies as construction under G.L. c. 149 or G.L. c.30, § 39M.

Please refer to the following construction and construction-related labor requirements:

• Purchasing entities are responsible for compliance with applicable construction procurement law requirements. Information concerning specific G.L. c. 149 and c. 30 construction requirements may be found in the Office of the Inspector General’s Public Procurement Charts.
• It is the responsibility of the Eligible Entity to determine whether installation work includes construction as defined by M.G.L. c.149 or M.G.L. c.30, §39M. Chapter 30B Procurement Assistance from the Office of the Inspector General is available on the OIG Public Procurement web page. Access the 30B Hotline at 617-722-8838 or email 30B Hotline
• For further information about the public construction bidding laws, please email the Attorney General’s Office Bid Unit. Visit the Attorney General’s Public Construction web page to learn more about Public Bidding Laws. 

Note: Operational Services Division (OSD) does not provide legal guidance on construction law.

Construction Thresholds

Please refer to the following requirements:

• Construction services purchased under this contract are limited to $50,000 or less per engagement (job/project). The total cost of all maintenance and service agreements, including those spanning multiple years, shall not exceed $50,000 over the life of the contract.
• For construction materials and labor valued from $10,000-$50,000, the buyers must solicit a minimum of three (3) quotes and receive two written responses. The contract shall be awarded to the responsible bidder who offers the lowest price.
• For construction materials and labor estimated to cost less than $10,000, a Buyer may use sound business practices to award the work to a vendor without seeking additional quotes. Using an OSD statewide contract satisfies the sound business practices requirement of G.L. c. 149 for jobs costing less than $10,000.

The Massachusetts prevailing wage laws require that covered employees on public works projects be paid a minimum hourly rate set by the Department of Labor Standards (DLS). The prevailing wage laws apply to both union and non-union employers and employees. The buyer has a legal obligation to request a prevailing wage schedule from the Department of Labor Standards (DLS). To get the proper rates for your region/job, you must request a determination. Questions regarding the Prevailing Wage Law may be answered by accessing the DLS website or by calling the DLS Prevailing Wage Program at 617-626-6953.

If prevailing wage is required, make sure to include this information in your quotes or bids so vendors know to include prevailing wage.

In addition, all contracts by a state agency or state-assisted contracts for design, construction, reconstruction, installation, demolition, maintenance, or repair must contain Workforce Participation Goals for minorities and women. This is required by G.L. c. 149, § 44A(2)(G). A “state-assisted contract” is a construction project undertaken by a political subdivision of the Commonwealth or two or more subdivisions thereof for planning, acquisition, design, construction, demolition, installation, repair, or maintenance whose costs are paid for, reimbursed, grant funded, or otherwise supported, in whole or in part, by the Commonwealth. An affected awarding authority’s bid documents must include a reference to the specific goals that will be contained in the contract. The contract must also include the processes and procedures to ensure compliance with the Workforce Participation Goals, including reporting and enforcement provisions. For questions about the Workforce Participation Goals law, please email the Attorney General’s Office Bid Unit. 

The Office of the Attorney General’s Fair Labor Division is responsible for enforcing the prevailing wage laws. Review Prevailing Wage Enforcement for more information.

Buyers should always refer to a vendor’s Bidder Response Form (located in their COMMBUYS file) for their mark-up over prevailing wage and materials as well as a vendor’s charge for emergency services, holidays, and non-business hours.

Labor Hours

Business Hours (excluding holidays) are defined as Monday through Friday 7:00 a.m. to 5:00 p.m. Non-Business Hours are defined as periods outside of Business Hours.

Note: Many state facilities operate continuously (24/7).

Apprentice Labor Rates

Bidders may only include apprentice labor rates if they are participating in the Commonwealth's Approved Apprentice Program and can provide the required documentation. Refer to Information for apprentices to learn more.

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

• If available, departments must notify at least two certified small businesses capable of providing the product or service. Bids received from SBPP-participating small businesses must be evaluated, and if one meets the department’s best value criteria, the contract must be awarded to that vendor.
• For more information, refer to Best Value Evaluation of Responses to Small Procurements: A Guide for Strategic Sourcing Teams.
• Vendor SBPP Certification status can be found on the Vendor List table.

The awarded vendor’s use of subcontractors is subject to the provisions of the Commonwealth’s Terms and Conditions and Standard Contract Form, as well as other applicable terms of this Statewide Contract (SWC). 

Vendors on this contract may be required to provide products or services in cases of statewide emergencies. The 801 CMR 21.05(3) defines emergency for procurement purposes. Visit the Emergency Response Supplies, Services and Equipment Contact Information for Statewide Contracts list for emergency services related to this contract.

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Jessica Ofurie) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract ITC71 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Jessica Ofurie) for guidance. 
• Vendors must notify buyers of product substitutions.

Any recommendations for the purchase of computers and monitors must comply with the Massachusetts Appliance Energy and Water Efficiency standards, which went into effect January 1st, 2023.  Products in the covered categories may only be sold or installed in Massachusetts if they are certified by their manufacturer as compliant with 225 CMR 9.00.  To ensure compliance, check DOER’s Compliance for Sellers and Installers page for detailed instructions for how to comply.  Use the following links to find compliant products: 

• Modernized Appliance Efficiency Database System (MAEdbS) Quick Search function to find compliant products.
• State Appliance Standards Database

Visit the EPP Information Technology website for more information about environmentally preferable IT choices, including choosing certified equipment meeting the requirement of Electronic Product Environmental Assessment Tool (EPEAT) or TCO.  

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

When placing orders with a vendor, MOSAIC users must reference the contract ID number ITC71* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).

Category 1: Catalog Sales

This category is only for catalog sales for security equipment and supplies that are within the scope of this contract.

Category 2: Security Systems Integration (Equipment and Related Services)

This category is to provide security integration services; specifically, the Contractor must be able to provide equipment, systems, supplies, installation, design services, training, service and maintenance, and technical support for all equipment and related services. This includes, but is not limited to: configuration and integration of security, camera, access control, or ID systems and supplies; lobby turnstiles; vehicle access barriers; command centers; detection systems (including x-ray machines, metal detectors, full-body scanners, explosives, narcotics, vehicle-borne, environmental, buried cable, fence, or infrared detection systems); racks, housings, security consoles, mounts, stand-alone computers, secured data storage (local and/or cloud), encrypted data transmission (wired, wireless, and/or cloud-based) and the ability to track encrypted data transmissions; and furniture/fixtures when designed or purchased for use in a security application.

Category 3: Security Systems Monitoring Services

This category is to provide security systems monitoring services in following types of locations: facilities (buildings, garages, tunnels, etc.), campuses (groups of buildings, that may include fencing and gates, etc.), and residential group homes. Category 3 is for system monitoring services ONLY. Contractors wishing to provide both monitoring and installation services must submit proposals under both Category 2 and Category 3.

Category 4: Locks, Locksmiths, Door Closures, and Related Hardware

This category is to provide full-service installation, maintenance, and catalog sales of locks, accessories, and related equipment. This includes, but is not limited to padlocks, locks, keys, mortis locks, lock cylinders, auxiliary, deadbolt, door closures, key making machines, supplies and repair parts, handicap door openers, panic bars, hasps and hasp locks, institutional locks, and door systems (paracentric locks, high security mogul locks, sliding door operators-institutional) and accessories, safes, and locksmith tools or security supplies.