PRF84: Electronic Payment Solutions: This is a Statewide Contract (SWC) for Payment Solutions. Commonwealth of Massachusetts eligible entities may leverage this contract to engage the selected vendor that best meets their requirements for web payment page hosting, Integrated Voice Response (IVR) hosting, and other integrated payment channels and methods such as kiosk or mobile. Credit, debit, and traditional ACH transactions such as WEB and TEL may be facilitated through the services of these payment solutions vendors. The electronic payment solutions can be configured to integrate with the Commonwealth’s primary financial system (MOSAIC) and other business or financial systems as specified.

Commonwealth entities may choose to implement some or all available payment channels and methods according to their respective business requirements.

Please note that electronic payments processing is provided under separate Statewide contracts PRF81designatedCTR (with Worldpay) and PRF82designatedCTR (with American Express).

The Comptroller has full authority to review the authority for a State Department to collect and record revenue, and to prescribe the appropriate process for recording that revenue once collected. In addition, the Comptroller has full authority to review the mediums, applications, or processes that are used or may be used to collect, handle, process, transfer, or remit revenue. Departments are instructed that any application, medium, process, software, hardware, or other medium that collects, handles, processes, transmits, or remits Commonwealth revenues that are recorded in the state accounting system (MOSAIC) must be approved by the Comptroller to ensure compliance with state finance law, including security and internal control considerations to prevent fraud, waste, and abuse. The Comptroller reserves the right to review any system or process currently in use to review compliance with state finance law. Departments with questions regarding this Statewide contract or seeking review should email Patricia.Davis@mass.gov.

For the Master Contract Record, refer to the Master Blanket Purchase Order (MBPO) with RFR PO-23-1080-OSD03-SRc3-29402.

Benefits and Cost Savings

Statewide contracts are an easy way to obtain benefits for your organization by:

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Partnering with a pool of qualified and experienced vendors
  

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Pricing and Locating Complete Vendor Cost Summaries - Contract pricing depends on the mix of payment methods offered by the eligible entity (i.e., credit card brands, debit card, digital wallet, and/or ACH options) and whether the vendor bid includes a consumer or non-consumer tier. Most engagements will be classified at the consumer tier.

Contract pricing was recently amended to include a non-consumer credit card tier for credit cards. The non-consumer pricing tier was added to the service offering because these cards qualify at much higher rates of interchange than consumer cards, therefore associated card network fees are higher.

Non-consumer tier pricing is not retroactive to engagements in development or production as of January 9, 2026. Non-consumer credit card tier pricing may be bid by the vendors only for engagements with a likelihood of a high percentage of non-consumer cards initiated after January 9, 2026.

Eligible entities may opt to pass all payment method fees on to customers in the form of a convenience fee, to pay for all methods of payment, or to pay for some methods of payment, but not others. For example, an entity may decide to pay for ACH, but pass credit and debit card fees on to the customer.

When contacting a vendor on the statewide contract, always reference PRF84 to receive contract pricing. Each eligible entity accepting electronic payment solutions services shall be solely legally responsible for funding the entity’s obligations under the Contract. 

For complete pricing information, see the Vendor-specific MBPO links on the vendor information page on COMMBUYS.

The purchase options identified below are the only acceptable options that may be used on this contract:

• This is a fee-for-service contract.
• Quote Solicitation: Buyers can solicit quotes from multiple vendors (see the Vendor MBPO Listing) award vendors, and place orders through COMMBUYS. A solicitation-enabled contract allows the buyer to solicit quotes from vendors who have Master Blanket Purchase Orders (MBPOs) or Statewide Contracts in COMMBUYS. The buyers can create a solicitation-enabled bid using a release requisition, converting the requisition to a bid, and then requesting quotes from eligible vendors.

See the How to Request Quotes from Vendors on Statewide Contracts job aid for more details.

Note: MOASIC and COMMBUYS do not interface. Payment request and invoice must be reported in both MOASIC and COMMBUYS

Performance and Payment That Goes Beyond Contract End Date

The extend beyond period is in place to allow performance and payment obligations under a contract to continue after the contract term has ended. This period is primarily used to aid the transition between an expiring contract and its replacement and to ensure the continuity in service delivery.

For extend beyond, the following stipulations are in place:

• Buyers may not enter into a written agreement that will go more than twelve (12) months beyond the maximum end date of the contract. Existing services may be completed and payments made during this period.
• No new agreements, including leases, rentals, or service contracts, may be made after the contract's expiration.
• Agreements established prior to the Master Agreement expiration may allow performance and payment obligations to continue until the maximum Extend Beyond date.
  

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

How to Use the Contract (Quick Overview)

• Does the Buyer have an existing engagement with a PRF84 Vendor?
  • No – Post Request for Quote (RFQ) on COMMBUYS to all Vendors using MBPO/Solicitation Enabled 
    • Evaluate and select Vendor
    • Execute PRF84 Statement of Work (SoW) with selected Vendor
  • Yes – Does the Buyer wish to continue to engage the current Vendor for new business?
    • No – follow no instructions above.
    • Yes – Execute PRF84 SoW with selected Vendor 
• Use Request for Quote/Statement of Work (RFQ/SoW) template found on the Master Contract Record PO-23-1080-OSD03-SRC3-29402. The template is one and the same, the RFQ is the basis for the SoW.  
  

How to Get Started for New Engagements (i.e., the Buyer has no existing business with any of the PRF84 Vendors)

1. Buyers should review this document (Contract User Guide) to ensure compliance with use of the Statewide Contract. Both Buyers and the vendors have responsibilities for compliance with state finance laws, regulations, and rules. 
2. Buyers should see COMMBUYS for contract content including the Vendor Responses, Pricing, and the Request for Quotes (RFQ)/Statement of Work (SOW) template. The templates is one and the same, the RFQ is the basis for the SOW. 
3. CTR requires that Buyers solicit quotes from all four payment solutions vendors under PRF84 using the “MBPO/solicitation enabled route” and the RFQ/SOW template available on COMMBUYS. Buyers are encouraged to request a demo or webcast, dialogue directly with the vendors if desired, and select the vendor that best meets their requirements. 
4. Vendors are required to notify Patricia Daviswhen beginning a new engagement. Vendors must establish an on-boarding process that facilitates contract-wide reporting, and CTR requires a periodic status report of all engagements at any time from eligible entities and vendors. 
5. Go to “Once a Vendor is Selected” section below.

How to Add Additional Project Engagements to Your Current Vendor Relationship

1. Buyers should review this document PRF84 to ensure compliance with use of the Statewide Contract. Both Buyers and the vendors have responsibilities for compliance with state finance laws, regulations, and rules.
2. Buyers should access COMMBUYS for contract content including the Vendor Response, Pricing, and the Request for Quotes (RFQ)/Statement of Work (SOW) template.
3. Go to “Once a Vendor is Selected” section below.

How to Explore Transitioning to a New Vendor or Adding a New Project and Reviewing All Vendor Interest

1. The Buyer may choose to transition to a different vendor. CTR considers this a Buyer’s business decision. If the Buyer chooses to transition to a different vendor, CTR requires that Buyer to solicit quotes from all PRF84 vendors using the “MBPO/solicitation enabled route” and the RFQ/SOW template posted on COMMBUYS. Buyers are encouraged to request a demo or webcast, dialogue directly with the vendors if desired, and select the vendor that best meets their requirements.
2. Go to “Once a Vendor is Selected” section below.

Once a Vendor is Selected

1. Once a Vendor is selected, all Buyers must complete the Statement of Work (SOW) template posted on COMMBUYS containing details of the engagement as outlined in this section. 

a. Statements of Work will remain active for the duration of contract PRF84 unless the Vendor is terminated for breach or default; reduction of funding or change in law; or without cause. 
b. The SOW is not a separate contract, but an engagement under Statewide Contract PRF84, incorporated by reference therein. The details of the engagement (services to be performed, schedule of performance completion dates, and funding model) should be finalized by updating the SoW that is executed by authorized signatories of the vendor and Buyer.
c. Buyers must maintain the Statement of Work engagement file of record.
d. Pricing and fees for any SOW engagement may be equal to or less than, but not greater than, prices posted under the Contract.
e. Additional conflicting contract terms and conditions may not be included, referenced, or attached to the SOW.
f. Engagements under a Statement of Work (SOW) may be entered into at any time prior to the end date of the Contract for an authorized vendor. If the initiation of the SOW is during the last year of the Statewide contract, its duration should not exceed one year.

2. The Buyer and the vendor collaborate on developing and finalizing the draft Statement of Work.
3. The final draft Statement of Work must be sent to Patricia Davis, Office of the Comptroller (CTR) eCommerce Coordinator for review and changes, if required. Once CTR final review of the SOW is complete and approved, the SOW may be executed. Buyers may request a copy of the Contractor Authorized Signatory Listing (CASL) from CTR that is used to validate authorized signatories for a Contractor.
4. The Buyer distributes the executed Statement of Work to all parties including CTR. The Contractor will coordinate a kickoff meeting to discuss detailed functional requirements, timeline, and next steps. All payments for this contract made by State Buyers in the state accounting system MOSAIC must reference Master Agreement (MA) MA OSD PRF84AdesignatedCTR. If a transaction override is needed to encumber funds for engagements entered into prior to the end date of the Contract but extending beyond the end date, the Buyer should work with the CTR Contracts team to facilitate the encumbrance and contact contracts.comptroller@mass.gov to validate the use of the Statewide Contract for an engagement.

Closeout of Dormant Implementations

If the Buyer is set up with electronic payment solutions and the implementation has not transacted any business for more than two years via any/all payment methods or channels, contact Patricia Davis to discuss disabling the implementation and closing out these accounts.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter PRF84 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

The Buyers must complete a detailed SOW when soliciting quotes.  

Sample Statement of Work (SoW): Template can be found in the attachment tab of PRF80. PRF80 Bid/Contract Docs: RFR, Contract User Guide, SOW template, etc. COMMBUYS MBPO Number: Purchase Order PO-23-1080-OSD03-SRC3-29402. 

The following are examples of required information on the SOW (your agency may require more details):   

• Scope of services 
• Deliverables dates 
• Location of service 
• Detailed budget 
• Estimated total costs  
• Number of staff 
• Rate(s) per hour 
  

Please see the following guidelines:

• Vendor SDP commitment percentages can be found on the vendor list table.
• Executive Departments should use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations. 
• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with a stronger SDP commitment
• The SBPP applies to small procurements (under $250,000 annually), while the SDP applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing statements of work (SOWs).
• Operational Services Division (OSD) provides a list of SDP businesses through the Statewide Contract Index. See the Programs (SDO and SBPP) tab on the index (scroll to view the tab).
• For more information, see Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams .
  

The awarded vendor’s use of subcontractors is subject to the provisions of the Commonwealth’s Terms and Conditions and Standard Contract Form, as well as other applicable terms of this Statewide Contract (SWC). 

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Patricia Davis or Tina Sang or Hayley Lebert) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract PRF84 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Patricia Davis or Tina Sang or Hayley Lebert) for guidance. 
• Vendors must notify buyers of product substitutions.

When placing orders with a vendor, MOSAIC users must reference the contract ID number PRF84* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).

The PRF84 contract is considered an all EPP contract as it uses electronic transactions rather than paper.

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

Related Statewide Contracts

PRF81 is the Statewide Contract for Electronic Payments Processing including credit, debit, ACH, point of sale hardware, and ancillary services to Commonwealth eligible entities enterprise-wide, in a variety of physical and virtual locations and channels. PRF82 is the Statewide Contract with American Express to process American Express branded payments.

PCI Compliance

The Payment Card Industry Data Security Standard (PCI-DSS) is a mandatory compliance program of the major credit card associations to create common industry security requirements for cardholder data. The PCI-DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures. PCI Compliance is required for all Commonwealth entities conducting electronic commerce, regardless of merchant level, channel, or method. This section provides information about our approach to meeting this challenge.

Accepting credit cards, each Commonwealth entity operates as a “merchant”. If the Commonwealth entity accepts electronic payments via any means (e.g., mail, mobile, cashier window, terminal, kiosk, telephone, IVR, or the web), then adherence to these standards is mandatory under payment card brand rules and current Comptroller policy. All State Departments are required to comply with and set aside sufficient funding to support the requirements outlined in the Payment Collection Data Security Policy.

The primary focus of the PCI standards is to help merchants (in our case, Commonwealth entities) improve the safekeeping of electronic payments information by tightening overall security. This overall review reduces the chances of experiencing security breaches, identity theft, stolen credit and debit card numbers, fraud, and potential financial losses, penalties, and loss of trust in Commonwealth public facing applications. Merchants found to be non-compliant with the respective security requirements may be subject to substantial fines and penalties in the event of a data breach. More information about PCI Compliance can be found at https://www.pcisecuritystandards.org/.