PRF85: Enterprise Temporary Help Services: This is a Statewide Contract for Temporary Help Services. Under PRF85, a single Managed Service Provider (MSP) in Kelly Services, Inc. neutral space of the labor industry will manage the contract on behalf of the Commonwealth. Under this model, the MSP, serving as the single point of contact for the Commonwealth will access all available and qualified labor providers in the temporary labor market. It is expected that under this model, all pre-registered staffing suppliers are given an equal opportunity to fill each request for labor made by the Commonwealth without the MSP giving preference to a specific supplier. Suppliers or labor providers are selected for each request based on criteria as defined by the Commonwealth. The MSP is restricted from deciding on its own which orders are routed to any supplier. 

This contract does not have minimum quote requirements.

Master Blanket Purchase Order PO-26-1080-OSD03-OSD03-39592 with RFR 

Benefits and Cost Savings

Statewide Contracts are an easy way to obtain benefits for your organization by: 

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Offering Prompt Payment Discounts (PPD), which is a percentage discount given to the buyer if the invoice is paid within a specified time, in accordance with the Commonwealth’s Bill Paying Policy

This contract includes 4 categories of service listed as follows:  

• Category 1: Main and Other Service Positions
• Category 2: Eligible Internship Services
• Category 3: Executive Search Services
• Category 4: Payrolling Services 

Please refer to Appendix A for a full description of contract categories.

This contract covers Temporary Help, Eligible Internship, Executive Search and Payrolling services, but it explicitly excludes Information Technology services otherwise available on ITS77 and services related to direct care to patients. 

Please see the following list of products and services not available for purchase:

• Information Technology Services – Available on ITS77
• Service categories related to direct care to patients
  

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Note: The price files and vendor catalogs are accessible through public view in COMMBUYS; therefore, buyers can access the price files and vendor catalogs without needing to sign into a COMMBUYS account.

The pricing options are outlined as follows:

• Fixed Pricing: Pricing is fixed but further negotiations can be made. 
  • Payrolling Services: Pricing is fixed but further negotiations can be made up to two dollars per hour ($2.00/hr). The flat payrolling fee is not inclusive of statutory costs outside the control of the vendor, which will be included as a percentage based on current state and federal tax rates. This percentage includes but is not limited to payroll tax, social security and other withholdings.
• Ceiling/Not-to-Exceed: The contract's published pricing, including discounts, is a maximum price or 'not-to-exceed' limit and can be subject to further negotiation.
• Pricing Direct/Executive Search/Hire: Direct-hire or contingency fee for the service provided, until the candidate represented by the vendor accepts and starts a position with the Eligible Hiring Commonwealth Entity. The fee for this service will be presented as a percentage of the hired candidate’s annual starting salary only after a candidate begins employment at the Commonwealth.
• Project Based Compensation: The vendor may be asked by an Eligible Hiring Entity to provide a project-based price instead of what has been established by the hourly rate. Under such requests the vendor must include any and all ancillary services in the project price. Eligible Hiring Entities under no circumstance will pay for additional services related to project-based procurements outside of what has been agreed beforehand.
• Conversion Policy: The vendor must arrange with its suppliers to follow the conversion policy for hiring a Temporary Help Worker as a state employee, without a fee to the Commonwealth after the individual has fulfilled any Commonwealth or eligible entity assignment generated from any contract resulting from this contract.   
  • 30 days – 15.00%
  • 60 days – 10.00%
  • 90 days – 5.00%
  • Over 90 days – None

Note: Links to all the vendors’ Master Blanket Purchase Orders (MBPOs), where product pricing may be found, are provided in the Vendor List and Information.

This contract has multiple ways of purchasing.

• This is a fee-for-service contract.
• Ceiling/Not-to-Exceed: Contract discounts and other pricing published under the contract represents “ceiling” or “not-to-exceed” pricing and may be further negotiated.
• Pricing Markup for Temporary Help Services Categories
  • The hourly pay rate charged to any Commonwealth eligible hiring entity will be based upon a maximum mark-up (36.5%) of the hourly pay rate for the temporary help worker. Markup is the fee charged over and above the hourly wage paid to the temporary help worker.
• Pricing Direct/Executive Hire
  • A direct-hire or contingency fee is paid to Kelly Services, Inc. for the service provided, until the candidate represented by Kelly Services, Inc. accepts and starts a position with the Eligible Hiring Commonwealth Entity. The fee for this service will be presented as a percentage of the hired candidate’s annual starting salary only after a candidate begins employment at the Commonwealth.

• Project Based Compensation
  • Kelly Services, Inc. may be asked by an Eligible Hiring Entity to provide a project-based price instead of what has been established by the hourly rate. Under such requests Kelly Services, Inc. must include any and all ancillary services in the project price. Eligible Hiring Entities may not be billed for additional services.
• Payrolling Service – Flat fee  
  • A flat fee of one dollar and seventy-five cents ($1.75) per paid hour will be charged when the Contractor is called upon to operate as a Payroll Service Provider (PSP). Kelly Services, Inc., as an independent contractor, will employ and payroll employees identified by the Buyer, providing all necessary payroll functions including obligations such as withholding taxes, worker's compensation insurance, and other legally mandated deductions.
• Conversion Policy
  • Kelly Services, Inc. must arrange with its suppliers to follow the conversion fee policy for hiring a Temporary Help Worker as a state employee after the individual has fulfilled any Commonwealth or eligible entity assignment under this contract. The contracted Conversion fees (% of FTE salary) are as follows:
    • 30 days – 15.00%
    • 60 days – 10.00%
    • 90 days – 5.00%
    • Over 90 days – None

Purchase Temporary Help via Vector VMS

All eligible entities must submit and approve temporary help requests via Kelly Services, Inc.’s Web Portal, VectorVMS. For instructions on how to submit a temporary help request in VectorVMS, please review the Job Aid provided in Appendix C or contact Kelly Services, Inc. directly at Commonwealth@sevensteprpo.com.

• Eligible Entities with a temporary hiring need should submit their request via VectorVMS. 
  • The request should include a thorough description of the job, skills required to perform the job, necessary qualifications, and the geographical location of where the job will be performed. 
  • The MSP vendor will reach out to conduct an intake call to further understand your needs and preferences.
• Access and information related to VectorVMS and Kelly Services, Inc. can be found at commonwealth.sevensteprpo.com
• VectorVMS will track all temporary work assignments, including start and end dates. Reports may be requested from Kelly Services, Inc. to identify the duration of each temporary work assignment. Hiring Managers will also receive email reminders regarding start and end dates for each temporary assignment.
  • VectorVMS Link – https://vms.vectorvms.com/Login_Entry.aspx
  • VectorVMS Organization Key – i4625
• Use the PRF85 rate card in Appendix B to verify ceiling pay rates and bill rates. 
• Discuss your unique needs with Kelly Services, Inc. during the intake call to help them find the candidate with the right level of experience and at the best value.
• Eligible Hiring Entities may request project-based pricing instead of the bill rate that will be based on an hourly rate. Ancillary services associated with project-based pricing must be included in the total project price and may not be billed as a separate fee.
• Entities should never pay more than the maximum markup rate of 36.5% above the pay rate. 
• Entities must adhere to the Commonwealth’s Human Resources (HRD) Policy effective 1/1/2014. See Appendix C for more details.
  

Enter Temporary Help Request into COMMBUYS

• Submit and approve your temporary help request through VectorVMS as described above before proceeding. 
• Once Logged into COMMBUYS, select DOCUMENTS > REQUISITIONS > NEW 
  • General Tab
    • In the drop-down menu for Requisition Type, be sure to select “Release.”
  • Items Tab
    • Select Search Items and click the + to open Advance Search fields Next type “PRF85” into the Description field and Find It! (alternatively, you can also search by Vendor Name)
    • Review the Item Description to identify the temporary help job category you have requested through VectorVMS.
    • Select and add Quantity for the temporary help job category.
    • Click Add to Req. & Exit or Add to Req. & Next if you need to add more items.
    • For each line item added to the Requisition you will need to add Catalog Price/ Unit Cost. To do so click Enter Info. Catalog Price/ Unit Cost should be the agreed upon Bill Rate for the position.
  • In the Attachment Tab, you will need to attach the following:
    • Statement of Work from VectorVMS
    • Candidate(s) Resume (This information is only viewed by the Eligible Hiring Entity and Kelly Services, Inc.)
    • Any other document(s) at your discretion
  • Summary Tab
    • Review and Send for Approval
    • Once the Requisition has been approved, the user can then convert to PO and send the order to Kelly Services, Inc..

See the How to Make a Statewide Contract Purchase in COMMBUYS Job Aid for more details.
Note: MOSAIC and COMMBUYS do not interface. Payment request and invoice must be reported in both MOSAIC and COMMBUYS.

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter PRF85 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

All standard contract documents are within the Master Contract Record. Access them directly by selecting the COMMBUYS Master Blanket PO-26-1080-OSD03-SRC02-38303

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

Vendors on this contract may be required to provide products or services in cases of statewide emergencies. The 801 CMR 21.05(3) defines emergency for procurement purposes. Visit the Emergency Response Supplies, Services and Equipment Contact Information for Statewide Contracts list for emergency services related to this contract.

It is the aim of the MSP vendor to resolve any and all issues that may arise during the day-to-day operations of the engagement. Any issues that arise through the MSP will be logged into the Program Management Log and then brought to the attention of the Commonwealth of Massachusetts on an on-going basis. Issues beyond the capabilities of the MSP vendor which require support by VectorVMS will be solved via a request ticket. 
The MSP vendor will escalate to the Commonwealth OSD in the following areas:

• When candidate submissions by Suppliers are insufficient for the Hiring Manager need
• When Suppliers are not following the hire conditions associated with a given assignment 
• Suppliers not adhering to the business processes of the MSP program
• Any other areas of concern that could affect the Commonwealth’s strategic goals or project timelines
  

Hiring Managers should submit all queries to the vendor’ s Contract Manager who will route through the following escalation hierarchy:

Please see the following requirements:

• Kelly Services, Inc. must supply at no charge. 
• The maximum response time for technical support calls is four (4) hours from the initial request to on-scene arrival, unless otherwise agreed in writing between the buyer and the vendor.
  

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Hayley Lebert or Gerard Dawson) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

Please note:

• Exception to the 1 day goal made for agencies operating 24 hours a day or for emergency requests – requests that need urgent and immediate attention.
• Days for this purpose refers to business days (typically Monday – Friday).
• Kelly Services, Inc. shall submit regular reports showing performance indicators, performance targets and actual results achieved for each Commonwealth agency using the contract.
• Kelly Services, Inc. will be subject to a monthly customer performance review. The review will highlight positive and negative points aboutKelly Services'  processes and resources in order to identify areas for improvement. 
• Hiring managers will review the results and include overall results as part of the supplier’s scorecard.
• Kelly Services, Inc. will be allowed a sixty (60) day grace period during the implementation phase of the Contract to ramp up services without scoring on the performance metrics. After the sixty (60) day grace period, report tracking will begin. The first report shall be due by the MSP to the SST one month after the grace period ends. 
• See Appendix E for a list of vendor performance measures.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract PRF85 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Hayley Lebert or Gerard Dawson) for guidance. 
• Vendors must notify buyers of product substitutions.

When placing orders with a vendor, MOSAIC users must reference the contract ID number PRF85* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).

Background/CORI Checks 

All temporary labor will be subject to background or/and CORI checks based on the level of clearance required for different entities. If after a candidate who has been recommended for hire by Kelly Services, Inc., has failed to clear the required background checks, the hiring manager will request another candidate. The hiring manager’s denial of the candidate based on the results of a background check should never include any details or specifics regarding why a candidate did not pass the background check. Vendors and subcontractors should not ask further questions from the hiring manager regarding what specifically within the results of the background check resulted in the denial of the candidate.

Geographical Service Area 

Kelly Services, Inc. will provide services to all counties in Massachusetts.

Main Service Category

• Administrative Support to include Executive Administrative Functions 
• Customer Service 
• Data Entry Operator
• Receptionist
• Paralegal
• Account Support
• Clerical Support 

Eighty percent of the Commonwealth’s concentration of spend for temporary help services falls within the seven job classifications identified above.

Other Service Category (include but may not be limited to):

• Program Support
• Legal Administrative Support
• Data and Research Analysts
• Project Coordination
• Accounting Position
• Accounting Support
• Medical Administrative Assistant
• Light Labor and Light Industrial Labor
• HR/Payroll Assistant
• Telephonic Operator 
  

Hourly Bill Rates and Pay Rates Effective for Requisitions Submitted on or After 7/01/2025

Commonwealth of Massachusetts Human Resources Division (HRD) - Temporary Worker Policy - Effective 1/1/2014

Scope

• For the purposes of this policy, temporary employment is considered to be separate and distinct from contract and seasonal employment.
• This policy applies only to positions that fall within the Office of the State Comptroller object code J46.  It does not apply to temporary workers who may be hired to perform information technology work.  It is recommended that state agencies consult with ITD when hiring temporary workers to perform IT duties.

Definition

•  Temporary workers are defined as individuals who are engaged through a third-party vendor to fill positions that are temporary in nature.  Temporary workers should not work more than 52 weeks without approval from the Secretariat-level Human Resources Director.
• Contract employees are individuals who do not occupy state positions, nor contribute to the State Retirement System or group insurance programs, but who must contribute to the Alternate Retirement System.  Contract employees have employee-employer relationships pursuant to individual contracts with the Commonwealth.  Contract employees are paid through the payroll system, have tax withholdings, and other deductions. 
  

Process for Hiring Temporary Workers 

• Hiring temporary workers is subject to Operational Services Division (OSD) requirements.  Among other things, OSD requirements state that Executive Departments must use statewide contracts, if available, for commodities and services unless there is prior written approval from the State Purchasing Agent. The process that agencies must follow when requesting this approval is explained in Best Value Procurement Handbook. 
  

Allowable Reasons to Hire Temporary Workers  

• Acceptable reasons to hire a temporary worker may include the following:
  • To assume the job duties of an employee who is on leave due to Family and Medical Leave Act (FMLA) leave or any other period of extended leave;
  • To provide continuity of services during an emergency situation;
  • To work on a project or task that is anticipated to be for a defined period of time (not to exceed 52 weeks without the approval of the Secretariat-level Human Resources Director) where it is impracticable to hire a regular state employee.  If during the course of a temporary project or task, it becomes clear that the project or task is more permanent in nature, the agency must take action to hire permanent employees to work on the project consistent with ANF budget and policy guideline
    

Compensation 

• Temporary workers shall be compensated by the third-party vendor and shall not be eligible to receive benefits provided by the state to permanent state employees (e.g., health insurance, retirement benefits, etc.)
  

Cannot Hire Temporary Workers to Circumvent Other Rules, Policies, and Laws 

• An agency may not hire a temporary worker as a substitute for or to avoid filling a vacant position that would otherwise be filled by a permanent hire or to circumvent other rules, hiring caps, or policies that govern hiring Commonwealth employees or contracts staff. 
• Temporary workers may be hired on a short-term basis for a period not to exceed 52 weeks without approval from the Secretariat-level Human Resources Director or his /her designee and/or Labor Relations personnel or other appropriate reviewer designated by the agency.
• Secretariat-level Human Resources Directors or their designees shall conduct an annual review of all temporary worker appointments in agencies within their Secretariat.  When an agency has the need to employ a temporary worker for more than 52 weeks, the Secretariat-level Human Resources Director or his/her designee may approve the extension.
• HRD reserves the right to audit the agency’s use of temporary workers at any time.  Agencies not in compliance with this policy will be notified and must become compliant immediately.
• This policy is not intended to supplant any existing Commonwealth policies governing the hiring of contract and/or seasonal employees.
  

Subcontracted Vendors 

Vendor Performance Measures

Frequently Asked Questions (FAQS)

• Q: If an agency hires a temporary worker for a 3-week project and, at the conclusion of the project, wishes to retain the temporary employee for another 4-week project, how does that get counted towards the 52-week period under the policy?
  • A: The 52-week temporary employment period is intended to be project-specific rather than individual specific.  If Temporary Project #1 is completed after three weeks and the agency wishes to hire a temporary employee for Temporary Project #2, then a new 52-week period would apply to Temporary Project #2 (even if it hires the same temporary employee who worked on Temporary Project #1).

• Q: What if an agency has hired a temporary worker to work on a task not to exceed 52 weeks and the temporary worker leaves because s/he has found permanent employment elsewhere? If the temp agency sends a new employee to complete the task, does that start a new 52-week period?
  • A:  As previously indicated, the 52-week temporary employment period is intended to be project or task-specific.  So, if one temporary worker leaves before the project or task is completed and another temporary worker is hired to complete the project or task, it will all count towards the same 52-week maximum.

• Q: Can an agency fill a particular position (e.g., receptionist) by hiring a different temporary worker every 52 weeks year after year?
  • A:  No.  Under the Temporary Worker Policy, a temporary worker may not be hired as a substitute for or to avoid filling a vacant position that would otherwise be filled by a permanent employee.  Temporary workers are only intended to fulfil staffing needs that are for a specified duration.  If an agency determines that its particular staffing need is continuous or cyclical in nature, then it should consider hiring a permanent or seasonal employee consistent with ANF budget and policy guidelines.
• Q: What if the particular assignment is temporary but the agency knows from the outset that the project will exceed 52 weeks?
  • A:  If the agency has determined that it cannot fill the position with a contract employee, then it may hire a temporary worker and, at the end of the 52-week temporary employment period, extend the temporary worker as necessary after approval by the Secretariat-level Human Resources Director or his/her designee.
• Q: What if an agency realizes that the need for a temporary worker, originally intended to be less than 52 weeks, will now be greater than 52 weeks?
  • A: The agency must file with their Secretariat-level Human Resources Director a request to extend the services of a temporary worker beyond the 52-week period by at least 45 days prior to the end of the 52-week period
• Q: Can an agency hire a temporary worker into a permanent position?
  • A:  Any permanent hires must be done consistent with the existing budget, human resource and policy guidelines. In addition, the agency must ensure that hiring the temporary worker into a permanent position would not violate any provisions of the temporary help contract used to secure the services of the temporary worker.
• Q: Can a temporary worker supervise the work of a regular, permanent employee?
  • A:  No.
• Q: What if I missed the training sessions for PRF85?
  • A: The training presentation and training recording is on Kelly Services, Inc. ’s PRF85 website, here. 
• Q: What if I haven’t received a username and password for VectorVMS?
  • A: Email the MSP vendor team for the Commonwealth PRF85 contract at Commonwealth@sevensteprpo.com and they can provide this information to you. 
• Q: Is there a SOP/FAQ about how to create logins and create login/approval paths within an agency?
  • A: Yes. There is a Contract User Guide (CUG), FAQ guide, and VectorVMS user guide on Kelly Services, Inc. ’s PRF85 website, here. COMMBUYS will also have some of this information. If you or someone within your agency does not have a VectorVMS login, please reach out to the MSP vendor team at commonwealth@sevensteprpo.com and they will be able to create logins and discuss the approval path for your agency. 
• Q: How many VectorVMS logins can an agency have and approval path in VectorVMS (i.e. if my agency has one person who needs to approve everything, but also needs a Hiring Manager at every one of our sites to enter the skills for the requisition, and someone else to approve time sheets for ongoing engagements)?
  • A: There is no limit to the number of VectorVMS logins an agency can have. Kelly Services, Inc. can also configure the approval path to align with what you need. You may have one person that enters the requisition, another person that needs to approve the requisition, and a different person that needs to approve time sheets, and that is fine.
• Q: What happens after I create a requisition for a temp help worker?  
  • A: Kelly Services, Inc. ’s Program Management Team will review your requisition for completion and submit to necessary approvers. Once the requisition is approved, Kelly Services, Inc. Program Management Team will reach out to you to see if you are open to scheduling a 10-15-minute intake call with you and the Program Suppliers to help the Program Suppliers better understand the role and requirements. From there – the Program Suppliers will submit resumes and Kelly Services, Inc. Program Management Team will shortlist the resumes and share with you via VectorVMS. Kelly Services, Inc. Program Management Team will discuss the process with you during your first intake call. 
• Q: Where can I access reference materials for VectorVMS?
  • A: There is a VectorVMS User Guide for Hiring Managers via CommBuys, as well as on Kelly Services, Inc. PRF85 website, here. For additional materials, login to VectorVMS and select the drop-down next to your name and click Help. There is a wealth of information, including step-by-step directions. 
• Q: To whom would agencies make payment to when we have an ongoing engagement? 
  • A: The agency would pay Kelly Services, Inc. , and the vendor would pay each supplier.
• Q: Are invoices separated by cost-center if designated?
  • A: Yes. Invoices can be separated by cost-center, if applicable.
• Q: Are the temporary workers employed through Kelly Services, Inc. subcontractors eligible for any healthcare or time off benefits through Kelly Services, Inc. or the subcontractors?   
  • A: Typically, yes, but the benefits offered to an employee will vary by supplier as their employer.