This is the Statewide Contract for vehicle rentals and provides a variety of vehicle types as identified in the Contract Categories section below.  The State of Oregon bid this contract on behalf of NASPO ValuePoint through RFP DASPS-2262-18. The Commonwealth has elected to sign a Participating Addendum (PA) with Enterprise Holdings, Inc (Enterprise and National). Rentals are available daily, weekly, and monthly. 

For the Master Contract Record, refer to the Master Blanket Purchase Order (MBPO) with RFR PO-20-1080-OSD03-SRC01-18275.

Note: This contract may be used to procure the goods or services described in this user guide at any dollar amount. Any limitations, including for procurements involving construction, are outlined in this Contract User Guide.

Benefits and Cost Savings

Statewide Contracts are an easy way to obtain benefits for your organization by: 

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Offering Prompt Payment Discounts (PPD), which is a percentage discount given to the buyer if the invoice is paid within a specified time, in accordance with the Commonwealth’s Bill Paying Policy

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Fixed Pricing: This is a fee for service contract. Contract pricing has been negotiated, and no further negotiations may be made.

Note: The price files and vendor catalogs are accessible through public view in COMMBUYS; therefore, buyers can access the price files and vendor catalogs without needing to sign into a COMMBUYS account.

• Vendor Price File: Product pricing may be found as an attachment in the Vendor’s MBPO in COMMBUYS accessible via the vendor information page.

Other Charges or Programs 

• Vehicle Licensing Fee: $3.00 *this fee fluctuates, and buyers may be invoiced before the updated cost is reflected here 
• Convention Center Surcharge: $10.00 (Boston, Allston, Brighton) 
• Parking Surcharge: $0.60 
• Police Training: $2.00  
• Boston, Home City: $10.00, this is a new charge and is applicable to certain locations due to the higher cost of doing business in these areas – see below for list: 
  • Arlington, Beverly, Boston, Brighton, Brookline, Cambridge, Chelsea, Dedham, Dorchester, East Boston, Lexington, Logan Airport, Lynn, Malden, Mattapan, Medford, Newton, Quincy, Revere, Roslindale, Salem, Saugus, Somerville, South Boston, Wakefield, Waltham, Watertown, West Roxbury 
• Airport Surcharge: $12.00 
• Out of State Use:  Renting or using your rental outside of MA may result in additional charges or fees. 
• Emerald Club Program: One Club – Two Brands. Emerald Club members enjoy many benefits while renting across Enterprise and National’s nationwide rental network.  

Note: Links to all the vendors’ Master Blanket Purchase Orders (MBPOs), where product pricing may be found, are provided in the Vendor List and Information.

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter VEH121 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

How Reserve a Vehicle  

Reservations must be made using Enterprise’s website, www.enterprise.com, by entering account and billing number when prompted. They can also be made over the phone by calling 1-800-736-8222. If an eligible entity needs existing account information (account and/or billing number) or needs to set up a new account please contact Enterprise’s Account Manager, Liz Betz. 

Buyers using this Contract with a question on using the online system or require assistance in setting up a new account may contact the Technical Support Line at 1-877-858-3884. 

Vehicle rentals occurring within the Commonwealth are not subject to sales tax for government buyers. When renting or returning vehicles outside of Massachusetts, buyer/purchasers are responsible for providing proof of tax-exempt status of the state in which the vehicle was rented or returned. 

Reservations must be made at least 120 hours prior to the date needed to ensure guarantee of vehicle. Contractor will guarantee vehicle is available at the location. Vehicles will be held a minimum of 3 hours after the estimated arrival time of the eligible entity. A minimum of 8 hours is needed to cancel or modify the reservation.  

Collision Damage Waiver 

All rates include Collision Damage Waiver (CDW). Under the CDW policy, Enterprise agrees to contractually waive Renter’s responsibility for all of the cost of damage to or loss or theft of the vehicle, or any part or accessory of the vehicle, and related costs regardless of fault or negligence. CDW does not cover the following:

• Damage or loss caused intentionally, willfully or wantonly by an authorized driver; 
• Damage or loss occurring while an authorized driver operates the rental vehicle while legally intoxicated  
• or under the influence of any illegal drugs or chemical as defined or determined under the law of the state in which the damage occurred; 
• Damage or loss caused while an authorized driver is engaging in any speed contest;  
• Damage or loss caused while an authorized driver is using the vehicle to push or tow anything or using the vehicle to carry person or property for hire, unless express authorized in the rental agreement; 
• Damage or loss caused while an authorized driver is driving outside the United States or Canada, unless express authorized in the rental agreement; 
• Damage or loss caused while the vehicle is driven, with the Renter’s permission or accession, by anyone other than an authorized driver; 
• Damage or loss incurred after the private passenger automobile was rented or an authorized driver was approved as a result of fraudulent information provided to the rental company; or 
• Damage or loss incurred as a result of the commission of a felony by an authorized driver. 
  

Fuel Charges 

Renters will be charged for their fuel usage. Vehicles being picked up from an airport will be provided with full tanks of gas. Vehicles being picked up elsewhere may have varying fuel levels. Renters may return the vehicle with the same amount of fuel and not be charged a fee or return the vehicle with less fuel and only be charged for the fuel that they used. The charge would be 1.5X the average of the prevailing pump price in Massachusetts, which is determined and updated weekly. 

Late Returns 

There is a grace period of 29 minutes beyond the check-in time (printed on the rental agreement) during which the renter will not incur any additional charges. At one hour, there will be an hourly charge of 1/3 of the daily rate per hour, which will be charged until the hourly charge reaches the daily rate. At this time, a new rental day would begin as of the original contract time. 

Tolling 

Toll Pass Devices are available for rent at select locations only –  

• Boston Logan Airport and all downtown Boston locations, Brookline, and Brighton. 
• Somerville and Cambridge 

Massachusetts rental customers will be given 4 options:

1. Avoid all toll roads, tunnels, and bridges 

2. Bring their personal Toll Pass Device and use it in Enterprise vehicles – Users should verify that the device will work in any state they plan to be travelling in. 
3. Rent a Toll Pass Device (TPD) from any of our three brands for $3.95 per rental day, up to 5 days max $19.75. The fee will be applied on your rental ticket as a separately stated charge. This is the best option if you are travelling outside of Massachusetts, as Massachusetts is the only 100% AET state nearby. Please see select locations listed above. 

a. This will allow you to go through any Northeast toll road, tunnel or bridge and pay separately for the cost of the toll. This toll will be collected up to 90 days after the rental ends and will be charged on the same payment method used for the rental. This will be collected by the toll collection company as described in the attached brochure available on COMMBUYS website and we will only be given the portion of the collected amounts 
b. If not renting a Toll Pass Device from Enterprise and do not have a personal TPD. There will be no fee on the rental ticket as customer did not opt in at the start of the rental. 

4. If the customer travels through a toll in Massachusetts, the Enterprise License plate will read, and Enterprise will receive the notification of a toll. At this point, buyers would need to opt-in to the Toll Pass program and will be charged a $3.95 toll pass auto opt-in fee similar to the renting of a Toll Pass Device, but the difference is that you will be charged on a USAGE DAY BASIS. For each day you go through a toll, you will be charged $3.95 up to a maximum of 19.75/rental and this will be charged, along with the toll, on the same payment method used for the rental. This will be collected by the toll collection company as described in the attached brochure available on COMMBUYS website and we will only be given a portion of the collected amounts. If you do not opt for the Toll Pass Program drivers will receive the bill.  
5. Please note: If you are travelling in other states there may be fees incurred based on the state.  Buyers are responsible for those incurred fees.  Also, renting a car in one state and returning it to a different state may involve added charges. 

Additional information as it relates to MA Tolls is available on COMMBUYS under vendor PO attachments. See Vendor List and Information for a direct link to the COMMBUYS MBPO. 

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

• If available, departments must notify at least two certified small businesses capable of providing the product or service. Bids received from SBPP-participating small businesses must be evaluated, and if one meets the department’s best value criteria, the contract must be awarded to that vendor.
• For more information, refer to Best Value Evaluation of Responses to Small Procurements: A Guide for Strategic Sourcing Teams.
• Vendor SBPP Certification status can be found on the Vendor List table.

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Kelly Thompson Clark) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract VEH121 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Kelly Thompson Clark) for guidance. 
• Vendors must notify buyers of product substitutions.

Contract users are highly encouraged to choose Electric Vehicles rentals from this contract.  EVs offer a sustainable and cost-effective alternative to traditional gasoline-powered vehicles, especially for short-term travel needs. When selecting an EV rental, consider the following factors to ensure a smooth and hassle-free experience:

• Range: Estimate the number of miles you'll need during your rental period and check the EV’s full charge driving range. For short trips or single-day rentals where charging isn’t required, EVs can be an ideal option.
• Fees & Return Requirements: Confirm if there are any additional charging fees, minimum battery level requirements upon return, idle time penalties at public charging stations, or other return conditions specific to EVs.
• Charging Access & Compatibility: Ask whether the EV includes a portable charging cable or adapter and if it’s compatible with local charging stations (e.g., CCS, CHAdeMO, Tesla Superchargers). Treat the charge gauge like a gas gauge—avoid running the battery too low, as roadside assistance may be required if the vehicle becomes inoperable due to a depleted battery.
• Charging Network Support: Inquire whether the rental comes with access to EV charging apps or network memberships (e.g., ChargePoint, Electrify America), which can simplify locating and activating chargers.
• Vehicle Model: Identify the specific EV model you’ll be renting. Familiarizing yourself with its features—such as battery status display, navigation systems, and regenerative breaking will help you make the most of your rental experience.
• Emergency & Roadside Support: Ask what kind of roadside assistance coverage is offered in case of charging issues or vehicle malfunction, and whether support is EV-specific.
  

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

When placing orders with a vendor, MOSAIC users must reference the contract ID number VEH121* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).