• This is a Statewide Contract (SWC) for Cellular Services, Satellite Services, Devices and Equipment.  This contract offers cellular voice and data wireless services, cellular devices and related equipment and accessories.
• Public Safety Grade Wireless (PSGW) Services and Devices have been incorporated into this contract as its own Category 2.
• This contract replaces Statewide Contract ITT72 Category 1 – Cellular Services & Devices and ITT72 – PSGW.
• New categories added to this contract include
  • Satellite Data Services and Related equipment – Category 3
  • Satellite Phone Services, Devices, and Related equipment – Category 4

Refer to Contract Category Details for full additional category details.

For the Master Contract Record, refer to the Master Blanket Purchase Order (MBPO) with RFR PO-27-1080-OSD03-SRC02-39603.

Note: This contract may be used to procure the goods or services described herein at any dollar amount. Any limitations, including for procurements involving construction, are outlined in this Contract User Guide.

Benefits and Cost Savings

Statewide Contracts are an easy way to obtain benefits for your organization by:

• Leveraging the Commonwealth’s buying power
• Simplifying the solicitation process
• Providing contracting expertise
• Enhancing vendor relationships through proactive management and oversight
• Offering competitive pricing
• Partnering with a pool of qualified and experienced vendors
  

This contract includes 4 categories of services listed as follows:

• Category 1: Cellular Services, Devices, and Equipment
• Category 2: Public Safety Grade Wireless Services, Devices, and Equipment
• Category 3: Satellite Data Services, Devices, and Equipment
• Category 4: Satellite Phone Services, Devices, and Equipment 
  

Please refer to the following list of products and services not available for purchase under this contract:

• Devices that require the buyer to obtain an FCC radio license such as for 2-Way Radio services and pagers. The Commonwealth procures Radio related Products and Services, including Public Safety Communication Equipment under Statewide Contract PSE01.
• Taxes, surcharges, fees, Universal Service Fund contribution, subscriber line charge, end user common line charge, carrier access recovery charge, carrier line charge or assessment, administrative expense fee, shipping or freight charges, late payment fees not in compliance with the Bill Paying Policy of the Comptroller of the Commonwealth and other "regulatory cost items" are prohibited and may not be invoiced unless they are specified (description and pricing) in the price file accepted by the Strategic Sourcing Team (SST) and published on COMMBUYS.
• Fees for activation of new services, upgrades, downgrades, or cancellation of services are not allowed under this contract, unless specified in the price files.
• Travel, commuting, meals and all other travel related expenses are not allowed and will not be reimbursed by the Commonwealth.
• Additional excluded actions include but are not limited to: Third Party Marketing Sales, Referral to Collection Agencies, and/or Suspension or Termination of Service without the written approval of the contracting Eligible Entity.
  

The following is a complete list of the types of organizations generally allowed to use the Operational Service Division’s (OSD's) Statewide Contracts (SWCs). Some SWCs may be open to additional organizations, and some are more restricted in usage.

• Cities, towns, districts, counties, and other political subdivisions
• Executive, Legislative, and Judicial Branches, including all departments and elected offices therein
• Independent public authorities, commissions, and quasi-public agencies
• Local public libraries, public school districts, and charter schools
• Public hospitals owned by the Commonwealth of Massachusetts
• Public institutions of higher education
• Public purchasing cooperatives
• Non-profit, UFR-certified organizations that are doing business with the Commonwealth
• Other states and territories and their cities, towns, districts, counties, other political subdivisions, and public institutions of higher education without prior approval from the State Purchasing Agent 
• Other entities when designated in writing by the State Purchasing Agent
  

Process for Executive Department Agencies

Process for Non-Executive Department Agencies

• This contract will be available for use by all other Eligible Entities, which may procure directly from the awarded vendor pool in accordance with its terms. Follow purchase options below.

Note: The price files and vendor catalogs are accessible through public view in COMMBUYS; therefore, buyers can access the price files and vendor catalogs without needing to sign into a COMMBUYS account.

• Ceiling/Not-to-Exceed: The contract's published pricing, including discounts, is a maximum price or 'not-to-exceed' limit and can be subject to further negotiation.
• P.O. for one-time services: (Direct purchases)
  Once the service and price are determined, the ordering process is as follows:
  • Initiate a new requisition
  • Search for an item (Use ITT84) in the description
  • Select the vendor you will be placing an order with
  • Select the appropriate catalog line
  • Enter “1” in the Quantity field and the total price in the Unit Cost field
  • Attach the vendor quote and/or a detailed order summary
  • Submit for approval
• P.O. for ongoing services:

If the price is estimated for ongoing services, then you may enter a PO for the full amount of the estimate, as per the instructions above, and place partial receipts as you receive billing from the vendor. In such purchase orders insert the following language in the special instructions box of the PO: “This Purchase Order represents the total estimated expenditure for this engagement (insert brief description), against which (identify department) will execute partial receipts in COMMBUYS upon receipt and approval of invoices, in order to record the work accomplished according to the agreed upon engagement terms. All estimated expenditures are subject to reconciliation based on invoices rendered for agreed-upon delivery of goods and/or services.”

Further direction is available in the “How to Complete a Partial Receipt” Job Aid

Note: Links to all the vendors’ Master Blanket Purchase Orders (MBPOs), where product pricing may be found, are provided in the Vendor List and Information.

• Orders placed under this contract should include the following statement: “This order is placed under Statewide Contract ITT84.” This contract includes the following language, “The Commonwealth and the Vendor agree that any language contained or referenced in the Vendor’s bid response which conflicts with, or has the effect of deleting, replacing, or modifying any term of the ITT84 RFR (COMMBUYS Bid BD-25-1080-OSD03-OSD03-111345) shall be interpreted as superseded by the language of the ITT84 RFR unless specifically agreed to by OSD in writing. Language contained in Vendor response documents or documents which require customer acceptance, such as click-through agreements, which imposes any obligation on customers beyond those contained in the ITT84 RFR is rejected unless specifically agreed to by OSD in writing.” Users with questions regarding terms and conditions contained in vendor documents or web pages may contact the OSD Category Manager.
• This is a fee-for-service contract.
• Purchases made through this contract will be direct, outright purchases related to the wireless or satellite services.
• Direct Purchase of Fixed Price Items on COMMBUYS: Used for products and services with fixed pricing, viewable in vendor catalogs or price files. See the Vendor MBPO Listing for a list of eligible vendors. The buyer can submit a request for goods and services from a Statewide Contract (SWC) or a Departmental Contract. This option is for users with Basic Purchaser or Department Access privileges in COMMBUYS. Once the requisition is approved, a Purchase Order (PO) is generated and can be sent to the vendor. Requisitions are documents used to request goods and services. A requisition is the first document used to generate a PO.

Refer to the How to Make a Statewide Contract Purchase in COMMBUYS job aid for more details. 

Note: Buyers will be able to purchase by soliciting quotes by category once all eight vendors have been awarded. An updated contract user guide will be posted for this purchase option.

Performance and Payment That Goes Beyond Contract End Date

The extend beyond period is in place to allow performance and payment obligations under a contract to continue after the contract term has ended. This period is primarily used to aid the transition between an expiring contract and its replacement and to ensure the continuity in service delivery.

For extend beyond, the following stipulations are in place:

• Buyers may not enter into a written agreement that will go more than twelve (12) months beyond the maximum end date of the contract. Existing services may be completed and payments made during this period.
• No new agreements, including leases, rentals, or service contracts, may be made after the contract's expiration.
• Agreements established prior to the Master Agreement expiration may allow performance and payment obligations to continue until the maximum Extend Beyond date.
  

COMMBUYS is the Commonwealth of Massachusetts' e-procurement platform, serving as a central marketplace for state agencies and other Eligible Entities to procure goods and services, connecting government buyers and businesses. It aims to streamline the purchasing process, ensuring transparency and efficiency in the procurement process.

For Executive Agencies, COMMBUYS is required. Per 801 CMR 21.00, Executive Agencies must use established Statewide Contracts (SWCs) for the purchase of products and services. To set up a COMMBUYS buyer account or to update an existing agency account, the buyers must contact the COMMBUYS Help Desk at: 888-627-8283 or OSDhelpdesk@mass.gov.

While COMMBUYS use is not mandated for Non-Executive Agencies and other Eligible Entities, it is highly recommended to streamline the procurement process and assist buyers in making informed purchasing choices. Eligible entities should follow their internal guidelines for COMMBUYS use.

Buyers can view contract documents on COMMBUYS without requiring a COMMBUYS account or logging in.  
To find contract documents in COMMBUYS, follow these steps:

1. On the COMMBUYS home page, enter ITT84 in the search tool and select Blankets from the drop-down list.
2. Select the Search icon. The related Master Blanket Purchase Orders (MBPOs) information opens in a table format. 
3. To view the associated contract documents, under the Blanket # column, select the applicable Purchase Order (PO) link. MBPO opens for the selected PO and the attachments can be found in the Agency Attachments or Vendor Attachments section. 

If applicable, to find vendor-specific documents, view the links to the individual vendor MBPOs on the Vendor Information page, and follow these steps:

1. On the Vendor Information page, select the applicable Purchase Order (PO) link. The Master Blanket Purchase Order (MBPO) opens for the selected PO.
2. If applicable, on the MBPO, scroll down to the Vendor Attachments section to find the vendor-specific documents.
3. To view, select the desired document link.

This contract may include construction, reconstruction, alteration, installation, demolition, maintenance, and repair work, including associated materials. The Eligible Entity is responsible for consulting with legal counsel to determine if work sought under this contract qualifies as construction under G.L. c. 149 or G.L. c.30, § 39M.

Please refer to the following construction and construction-related labor requirements:

• Purchasing entities are responsible for compliance with applicable construction procurement law requirements. Information concerning specific G.L. c. 149 and c. 30 construction requirements may be found in the Office of the Inspector General’s Public Procurement Charts.
• It is the responsibility of the Eligible Entity to determine whether installation work includes construction as defined by M.G.L. c.149 or M.G.L. c.30, §39M. Chapter 30B Procurement Assistance from the Office of the Inspector General is available on the OIG Public Procurement web page. Access the 30B Hotline at 617-722-8838 or email 30B Hotline
• For further information about the public construction bidding laws, please email the Attorney General’s Office Bid Unit. Visit the Attorney General’s Public Construction web page to learn more about Public Bidding Laws. 

Note: Operational Services Division (OSD) does not provide legal guidance on construction law.

Please refer to the following guidelines:

• Executive Departments must use diverse and small businesses to the extent possible based on contract terms, Supplier Diversity Office (SDO), and departmental policies, laws, and regulations.
• The Small Business Purchasing Program (SBPP) applies to small procurements ($250,000 or below annually), while the Supplier Diversity Program (SDP) applies to large procurements (over $250,000 annually). Executive Departments must consider these requirements when soliciting quotes or issuing Statements of Work (SOWs).
• Operational Services Division (OSD) provides a list of SDO businesses through the Statewide Contract Index. Refer to the Programs (SDP and SBPP) tab on the index (scroll to view the tab).

• In cases where all other factors are equal, and particularly when adhering to a best value approach, the department will favor the vendor with stronger SDP commitment.
• For more information, refer to Best Value Evaluation of SDP Plan Forms: A Guide for Strategic Sourcing Teams.
• Vendor SDP commitment percentages may be found on the Vendor List table.

• If available, departments must notify at least two certified small businesses capable of providing the product or service. Bids received from SBPP-participating small businesses must be evaluated, and if one meets the department’s best value criteria, the contract must be awarded to that vendor.
• For more information, refer to Best Value Evaluation of Responses to Small Procurements: A Guide for Strategic Sourcing Teams.
• Vendor SBPP Certification status can be found on the Vendor List table.

The awarded vendor’s use of subcontractors is subject to the provisions of the Commonwealth’s Terms and Conditions and Standard Contract Form, as well as other applicable terms of this Statewide Contract (SWC). 

For repairs and services warranties, please refer to these guidelines: Vendors must honor all warranty items that require repair and replacement at no cost to the buyer. Vendors must describe their approach to resolving issues with cellular devices that are not covered by the warranty or after the warranty period expires.

• The warranty for the Commonwealth shall be the manufacturer’s standard warranty starting from the date of acceptance by the Purchasing Entity.
• Equipment that is considered a “durable commodity” (a product that is intended to last for a long time) must carry a guarantee that service, service parts, and maintenance are available from the vendor for a period of at least five years from the date of equipment acceptance by the Purchasing Entity.
• All equipment must be new, in excellent working conditions, and must include the new Original Equipment Manufacturer (OEM) equipment guarantee, unless it is a stated Refurbished or Remanufactured model on the original invoice.
  

Vendors on this contract may be required to provide products or services in cases of statewide emergencies. The 801 CMR 21.05(3) defines emergency for procurement purposes. Visit the Emergency Response Supplies, Services and Equipment Contact Information for Statewide Contracts list for emergency services related to this contract.

Vendors' performance is measured by several factors, including the following:

• Buyers provide actionable feedback on vendors for this contract to optimize performance through the Procurated platform. On the Procurated website, click "Search for a Massachusetts Vendor to Review", then search for the vendor by name and select them from the list. Once you enter your professional email address, you will be forwarded to the review screen.
• Buyers are encouraged to reach out to the Category Manager(s) (Jessica Ofurie or Jennifer Rubin) if vendors are not meeting their contractual obligations and buyers may be surveyed for vendor performance feedback.
• Vendors will be evaluated on their current performance and may be asked to work with the Commonwealth toward improvement.
• Vendors must meet all contractual requirements throughout the life of the contract, including requirements for timely and accurate report submission, to remain in good standing under the contract.
  

Vendor Performance – Specific to Category 2 – Public Safety

1. Periodic Reporting Data Services - As the Secretariats most responsible for public safety communications and interoperability amongst public safety organizations, the Executive Office of Public Safety and Security (EOPSS) and the Executive Office of Technology Services and Security (EOTSS) require periodic reporting from vendors providing Public Safety Grade Wireless Data Services under this contract.  This reporting will aid in planning for and achieving interoperability and improving situational awareness across all disciplines of first responders and public safety entities.  EOPSS and EOTSS will be requesting the following reporting or real-time views of the following types of information from all Vendors providing these services. EOPSS and EOTSS will work with each selected Vendor on the most appropriate content, delivery mechanism, and timing for the submission of this reporting information.  Vendors should expect the nature of this information to evolve over time to meet the needs of Commonwealth public safety.
2. Required Reporting Categories: Changes to Public Safety Services, Actual User Service Availability, Dropped Call Reporting, ITT84 Agency and User Adoption, Data Plan Usage, Priority and Preemption Usage, Application Ecosystem. Exclusive Applications, Use of Deployable Units, Major Projects Underway, Major Event After Action Reports, Major Security Incidents, Network Outages, including cause, duration, and steps taken to remediate.
3. Monthly Briefings: Vendors are expected to provide interactive monthly briefings via web conference to members of the Public Safety Broadband Office (PSBO) and other designated participants on Updates Public Safety Operational Support and Performance, Planned and Unplanned Event Response and Deployable Usage and More.
   

In Store Service Support

Vendors must provide in-store support and device replacement for cellular devices. In Store support at no cost may include activation of replacement device, data transfer, and feature functionality activation. Items which will incur a cost or make a significant change to services as provided within the scope of the contract are excluded. Executive Agencies must contact ServiceNow prior to contacting a cellular service provider.

• Approvals Required for Vendor Service Support

The vendor is responsible for receiving approval for any in-store support from users that have an associated cost (e.g. replacement phone cost not covered, phone number transfer). These approvals will be provided by EOTSS contract manager for Executive Agency Departments and the agency designate, for all other Eligible Entities.

For general procurement guidelines and best practices, follow these recommendations:

• Buyers should inform vendors to reference Statewide Contract ITT84 on all quotes and invoices.
• No prepayment should be made for products not yet delivered or services not yet rendered.
• No sales tax should be applied to invoices.
• No fees or surcharges (including travel, fuel, delivery) should be applied to invoices.
• Special order fees must be agreed upon by both parties upfront.
• Payments for products or services provided must be paid within 45 days per Massachusetts Bill Payment Policy, or sooner if applying Prompt Payment Discount.
• Buyers are not required to sign additional agreements with vendors that conflict with the Request for Response (RFR) Terms and Conditions. Contact the Category Manager(s) (Jessica Ofurie or Jennifer Rubin) for guidance. 
• Vendors must notify buyers of product substitutions.

To add a product or service to the list of eligible products or services sold under this contract, buyers must contact their Category Manager(s) (Jessica Ofurie or Jennifer Rubin) for approval. The new product or service requested must comply with the established specifications and scope of the contract.

ITT84 Vendor Price Change Schedule

Vendors may request price changes during the annual submission window. Updated Pricing Sheets must be submitted to the OSD Category Manager during the applicable window: April 1 – April 30 for a July 1 effective date. All proposed price changes are subject to review and approval by the SST.

EPEAT: Buyers are encouraged to request that any devices supplied under this contract—such as phones, devices, and other electronics—are registered with the Electronic Products Environmental Assessment Tool (EPEAT). EPEAT-registered products help conserve energy, reduce environmental impact, and promote verified sustainable practices, while also offering potential cost savings.

Ecolabels Identifiers: EPEAT, UL ECOLOGO and EPEAT Climate+ are ecolabels designed to help purchasers evaluate, compare, and select electronic products based upon their sustainability attributes as specified in the voluntary consensus-based criteria. Buyers may require only products that have met one of the three certifications. Where available, the Commonwealth prefers buyers to choose certified mobile devices.

Remanufactured, Reconditioned, or Refurbished Equipment: Whenever possible, buyers should consider equipment that is partially or fully remanufactured using existing product materials. They are cleaned and repaired in accordance with the original manufacturer’s specifications, with all unusable parts replaced using new or remanufactured components that meet OEM and regulatory standards. Vendors must include a minimum ninety (90) day warranty (parts and labor) on all remanufactured and refurbished equipment purchased. It is desirable that the refurbished equipment includes a full twelve (12) month warranty (parts and labor).

Take Back Programs: Buyers should inquire with vendors about any available takeback programs, including whether such programs offer financial or environmental benefits.

Learn More

Explore the Environmentally Preferable Products (EPP) Procurement Program and discover detailed guidance in the EPP Products and Services Guide.

When placing orders with a vendor, MOSAIC users must reference the contract ID number ITT84* in the Agreement ID field in MOSAIC for encumbrances related to purchases from Statewide Contracts. Please address all inquiries regarding MOSAIC technical support and job aids by emailing the Comptroller Help Desk or by calling 617-973-2468. 

*The asterisk is required when referencing the contract in the Massachusetts Management Accounting Reporting System (MOSAIC).

Category 1 – Cellular Services, Devices, and Equipment

Cellular Devices: Cellular Devices include smart phones, cellular phones, ruggedized phones, cellular phone accessories, tablets, and mobile hotspot devices, wearables, mobile and fixed cellular routers.

Cellular Service Requirements: Cellular Services include voice and data coverage plans for cellular telephones. The Commonwealth strongly prefers bundled plans that allow for unlimited talk, text, and data. Cellular Services also include data plans to support other cellular devices such as mobile hotspots, tablets, wearables, as well as fixed and mobile cellular routers.

Cellular Service Features: Vendors must provide the following features. These features must be included in the monthly recurring charge for services at no additional cost:

• Unlimited domestic voice with free domestic roaming 
• Unlimited domestic mobile-to-mobile calling
• Unlimited nationwide long distance
• Wi-Fi Calling
• Caller ID
• Three-way calling
• Call forwarding ID
• Call waiting 
• Ability to turn on Call and Message Blocking, including the ability for per line caller ID blocking and blocking of all outbound and inbound communication sans emergency calling
• Voicemail
• Unlimited domestic mobile messaging (SMS, MMS, RCS, etc.)
• Simultaneous voice and data communications 
• Service upgrade and downgrade upon request
  

Category 2: Public Safety Grade Wireless Services

Public safety grade wireless communication services are intended for use by first responders and other public safety, public health, and emergency management officials throughout the Commonwealth. These specific services and devices demonstrate the ability to support the operational wireless broadband needs of public safety, ranging from routine law enforcement, fire, rescue, medical, emergency response, and similar operations through major natural and man-made disasters and homeland security and homeland defense missions.

Public Safety Grade service differs from consumer and business grade services in terms of reliability, availability, security, and prioritization of public safety traffic on congested networks. These services are to include voice and video communications, messaging, application and device data communications, machine-to-machine (M2M) communications, fixed wireless, and device-to-device (D2D) communications, among other types of data communications.

Category 3: Satellite Data Services, Devices, and Equipment

Satellite services and equipment include plans for satellite broadband data services and the equipment to support them. These services utilize geostationary or low earth orbit (LEO) satellites and other similar communications equipment to provide dedicated, remote, and/or backup data communications, including Internet access. Vendors should provide pricing of service plans and terminals.